Tessa Cooper
Stamford,CT
Summary
Dynamic IT Technical Representative at Purdue IT Learning Spaces with a proven track record in technical troubleshooting and incident response. Enhanced user experience through effective communication and operational readiness of IT equipment. Strong analytical thinker with a commitment to delivering exceptional support and fostering positive interactions in high-pressure environments.
Overview
3
3
years of professional experience
Work History
IT Technical Representative
Purdue IT Learning Spaces
West Lafayette, IN
03.2026 - Current
- Troubleshoot hardware, software, and connectivity issues in real time
- Facilitated resolution of technical problems for students and faculty, minimizing disruption to learning
- Delivered frontline technical support for classroom and learning space technologies, enhancing user experience
- Ensured operational readiness of IT equipment across multiple locations, supporting seamless technology integration
- Explained technical solutions to users in person and via email clearly to users with varying levels of experience
Head Lifeguard/Swim Instructor
City of Stamford
Stamford, CT
01.2024 - Current
- Supervised safety operations across multiple beaches and pools, enhancing risk identification and response strategies
- Trained staff on safety protocols, resulting in increased adherence to safety procedures
- Maintained clear communication in high-pressure situations, ensuring safety and organization for large groups
- Respond to incidents with strong situational awareness and rapid decision-making
Lifeguard/Swim Instructor/Camp Counselor
Roxbury Swim and Tennis Club
Stamford, CT
05.2023 - 08.2024
- Monitored safety and coordinated group activities in fast-paced environment to promote positive experiences
- Provided tailored instruction to children ages 3–9, accommodating diverse learning styles to enhance engagement
- Cultivated strong communication skills through daily interactions with families, enhancing overall customer satisfaction and customer service skills through daily interaction with families
Education
Bachelor of Sciences - Cybersecurity, Forensic Sciences
Purdue University
W Lafayette, IN09-2026
Westhill High School
Stamford, CT06-2025
Skills
- Technical Support Tools
- Technical troubleshooting
- Network Troubleshooting
- Incident response
- Operating Systems (Windows, macOS, Linux)
- Programming (Java, Python)
- Cybersecurity principles
- Analytical Thinking & Problem-Solving
Projects
Developed and presented an application focused on digital citizenship and online safety awareness, Conducted introductory network traffic analysis using Wireshark in academic settings, Practiced network scanning and reconnaissance techniques using Nmap, Explored open-source intelligence (OSINT) methods for gathering and analyzing publicly available data
Timeline
IT Technical Representative
Purdue IT Learning Spaces
03.2026 - Current
Head Lifeguard/Swim Instructor
City of Stamford
01.2024 - Current
Lifeguard/Swim Instructor/Camp Counselor
Roxbury Swim and Tennis Club
05.2023 - 08.2024
Bachelor of Sciences - Cybersecurity, Forensic Sciences
Purdue University
Westhill High School