Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tessa Cornelius

Atlanta,Georgia

Summary

Expected Compensation: $17-$25/Hour

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Skilled at reviewing accounts and business packages with a practiced eye to propose improvements and resolve issues. Excellent communicator and multitasker with strong planning and conflict-resolution skills.

History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Reliable and driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues.

Overview

8
8
years of professional experience

Work History

Fraud Analyst

Global Payments
05.2023 - 12.2023
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Produced detailed reports of fraud investigations and presented findings to senior management.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

CDC VAX Scheduler

Maximus
01.2021 - 07.2021
  • Assisted patients in filling out pre-appointment paperwork.
  • Scheduled and confirmed appointments.
  • Planned and delegated work to meet project and production goals.
  • Entered information into system to update status.
  • Checked service eligibility and benefits for customers.
  • Answered customer questions about policies and procedures with friendly and knowledgeable approach.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.

Tier 1 Technical Support Representative

Conduent
05.2020 - 12.2020
  • Oversaw daily performance of computer systems.
  • Restored performance by completing basic repairs to hardware, software and equipment.
  • Helped users via telephone to diagnose and triage problems.
  • Approached and solved work problems with initiative and sound judgment.
  • Contributed ideas for improving work processes.
  • Fixed problems with equipment using troubleshooting and repair abilities.
  • Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.

Tier 1 Technical Support Advisor

Kelly Connect Services
08.2017 - 04.2019
  • Restored performance by completing basic repairs to hardware, software and equipment.
  • Helped users via telephone to diagnose and triage problems.
  • Answered user inquiries regarding computer software or hardware operation to resolve problems.
  • Managed system performance by monitoring operations and correcting routine issues.
  • Upgraded laptops/desktops, improving speed and performance.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.

Retail Sales Associate

Marshalls
07.2016 - 10.2016
  • Recovered displays frequently, facing and organizing merchandise
  • Prevented product losses by checking carts carefully, observing customers, and notifying security of any concerns
  • Boosted customer loyalty with consistent and high-quality service for every need
  • Handled sales floor needs, including updating pricing and signage
  • Processed customer transactions by cash, card, and mobile pay.
  • Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
  • Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.

Customer Relations Specialist

Sitel
10.2015 - 05.2016
  • User support Call management Technical documentation
  • Scheduling Training Multitasking
  • Quality assurance Recordkeeping, Remote
  • Investigated and resolved customer concerns related to order inquiries and delivery tracking
  • Protected customer and company information with strict use of established security procedures
  • Handled customers' advanced needs with properly escalated calls and scheduled service appointments
  • Answered customer questions about policies and procedures with friendly and knowledgeable approach.
  • Educated customers on special pricing opportunities and company offerings.

Education

High School Diploma -

Stockbridge High School
Stockbridge, GA
05.2015

Skills

  • Credit Card Payment Processing
  • Report Generation
  • Building Customer Trust and Loyalty
  • User support
  • Call management
  • Technical documentation
  • Scheduling
  • Training
  • Multitasking
  • Quality assurance
  • Recordkeeping
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Verbal and Written Communication
  • De-escalation Techniques
  • Customer Service
  • Very Focused
  • Schedule Management
  • New Account Setup
  • Prospect Calling
  • Payment Processing
  • Account Services

Timeline

Fraud Analyst

Global Payments
05.2023 - 12.2023

CDC VAX Scheduler

Maximus
01.2021 - 07.2021

Tier 1 Technical Support Representative

Conduent
05.2020 - 12.2020

Tier 1 Technical Support Advisor

Kelly Connect Services
08.2017 - 04.2019

Retail Sales Associate

Marshalls
07.2016 - 10.2016

Customer Relations Specialist

Sitel
10.2015 - 05.2016

High School Diploma -

Stockbridge High School

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Tessa Cornelius