Tessa Delgado
Tucson,AZ
Summary
Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 3 years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature. Focused patient care professional accustomed to prioritizing and delivering basic patient care. Comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care. Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Fantastic attention to detail and multitasking abilities. Hardworking and passionate nursing student capable of completing multiple tasks in appropriate periods of time. Skilled in working under pressure and adapting to different work environments with a calm and focused disposition. To seek and maintain full-time RN position with Northwest Medical Center, that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Patient Care Technician
Northwest Medical Center
03.2022 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Obtained patient vital signs and reported results to staff nurse, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Collected and transported specimens to prepare for lab testing.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Patient Admitting Representative
Northwest Medical Center
01.2020 - 04.2022
- Enhanced patient satisfaction by efficiently managing the admitting process and addressing concerns promptly.
- Streamlined patient registration procedures for improved accuracy and reduced wait times.
- Ensured accurate data entry to maintain up-to-date patient records and facilitate smooth billing processes.
- Collaborated with medical staff, ensuring timely communication of pertinent information for optimal patient care.
- Verified insurance coverage and secured pre-authorizations as needed to guarantee proper reimbursement for services rendered.
- Assisted in training new employees, sharing expertise on best practices for patient admitting processes.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, safeguarding sensitive data at all times.
- Reduced errors in patient registration by implementing a thorough double-check system before finalizing documentation.
- Expedited emergency admissions by prioritizing tasks effectively during high-pressure situations.
- Consistently met performance targets related to speed, accuracy, and volume of patients registered daily.
- Handled complex cases involving multiple insurance providers or unique billing situations, ensuring proper reimbursement and minimizing financial risks to the facility.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Certified Caregiver
Dependable Health Services
01.2019 - 12.2019
- Improved patient comfort by providing compassionate and attentive care.
- Assisted with daily living activities for enhanced patient wellbeing.
- Monitored patient vital signs and reported changes to medical professionals promptly.
- Collaborated with healthcare team members to provide comprehensive care for patients.
- Maintained detailed records of all interactions, observations, and interventions in accordance with facility guidelines.
- Provided emotional support for patients and their families during difficult times.
- Conducted safety checks on a regular basis, ensuring a safe environment for both patients and caregivers.
- Established trust and rapport with patients through empathetic listening and respectful communication practices.
- Performed light housekeeping tasks to maintain a clean and comfortable living environment for patients.
- Prepared nutritious meals tailored to individual dietary requirements, prioritizing patient health while respecting personal preferences.
- Developed rapport to create safe and trusting environment for care.
- Managed medication schedules, ensuring accurate administration and adherence to prescribed treatments.
Manager
Circle K
07.2015 - 01.2019
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Associate of Science - Nursing
Pima Community College
Tucson, AZ05.2024
Skills
- Specimen Collection
- Healthy meal preparation
- ADL support
- Emergency Response
- Feeding Assistance
- Mobility Assistance
- Vital signs monitoring
- Infection prevention
- Information Protection
- IV Insertion
- Professional Bedside Manner
- Clinical Training
- Blood Glucose Monitoring
- Catheter Care
- Injury Prevention
- CPR Certification
- Surgical Preparation
- HIPAA Compliance
- Basic Life Support
- Electronic Charting
- Attention to Detail
- Patient Care Technician (PCT)
- Health Insurance Verification
- Direct Patient Care
- Professionalism
- Empathy and Compassionate Care
- Time management abilities
Clinical experience
240 hours in long term care facility- Casas Adobes and Center of Tucson
157 hours in med-surg- Banner
42 hours in mental health- Banner South
42 hours in obstetrics- Banner
42 hours in pediatric health- TMC
96 hours preceptorship- (pending) Northwest Medical Center
Timeline
Patient Care Technician
Northwest Medical Center
03.2022 - Current
Patient Admitting Representative
Northwest Medical Center
01.2020 - 04.2022
Certified Caregiver
Dependable Health Services
01.2019 - 12.2019
Manager
Circle K
07.2015 - 01.2019
Associate of Science - Nursing
Pima Community College
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