Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tessa Dickinson

Zanesville,OH

Summary

Professional with strong background in nursing and case management, specializing in patient advocacy and care coordination. Adept at developing comprehensive care plans, managing complex medical cases, and working collaboratively with multidisciplinary teams to achieve optimal patient outcomes. Known for adaptability, reliability, and results-focused approach in dynamic healthcare environments. Skilled in patient assessment, Care coordination, and resource utilization.

Overview

15
15
years of professional experience

Work History

OHCW RN Case Manager

Area Agency on Aging 9
12.2019 - 07.2025
  • Managed a diverse caseload of patients, providing in-home assessments and evaluation along with remote care coordination via phone.
  • Documentation experience with Guiding Care and CSIS.
  • Maintained accurate and timely documentation while monitoring patient progress and outcomes remotely.
  • Conducted comprehensive home safety assessments to identify fall risks, environmental hazards, and patient care needs
  • Developed and implemented individualized care plans to ensure safety and promote independence in the home setting
  • Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
  • Developed strong relationships with patients and their families, providing support and education on health management.
  • Collaborated with interdisciplinary teams to coordinate delivery of home health services equipment and follow up care.
  • Ensured compliance with HIPAA
  • Identified and addressed psychosocial or cognitive barriers affecting patient safety at home.
  • Assisting patient with obtaining community resources, assistive devices and home modifications.
  • Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
  • Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
  • Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
  • Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
  • Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
  • Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
  • Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
  • Educated patients and caregivers on healthcare protocols and processes.

Home Health RN Case Manager

Acute Nursing Care
03.2018 - 11.2019
  • Managed complex caseloads efficiently by prioritizing tasks, delegating responsibilities to support staff, and maintaining detailed records.
  • Reduced hospital readmissions through diligent monitoring of patients'' progress and timely interventions in-home settings.
  • Improved medication adherence through thorough education on drug administration, interactions, and potential side effects.
  • Promoted a safe living environment for patients by conducting thorough home safety evaluations and recommending necessary modifications or equipment upgrades.
  • Increased patient satisfaction by providing compassionate care, addressing concerns, and advocating for their needs.
  • Streamlined communication with physicians, ensuring accurate documentation and prompt updates on patient conditions.
  • Conducted comprehensive assessments to identify patient risks, establish baseline health status, and determine appropriate intervention strategies.
  • Enhanced patient outcomes by developing personalized care plans and coordinating interdisciplinary team collaboration.
  • Prevented complications from chronic illnesses like diabetes or heart failure through targeted patient education initiatives tailored to individual needs.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
  • Educated patients and families on disease processes, medications and treatments.
  • Provided physical assessments, medication, and chronic disease management to home health patients.
  • Administered medications and treatments as prescribed by physicians.
  • Assessed patients' health status and developed individualized care plans to suit needs.
  • Coordinated with other healthcare team members to support patient needs.
  • Monitored vital signs, developed and implemented care plans, and documented patient progress.
  • Educated family members and caregivers on patient care instructions.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Supervising care provided by LPN and home health aides.


RN Case Manager

Interim HealthCare
09.2016 - 03.2018
  • Managed complex caseloads efficiently by prioritizing tasks, delegating responsibilities to support staff, and maintaining detailed records.
  • Reduced hospital readmissions through diligent monitoring of patients'' progress and timely interventions in-home settings.
  • Improved medication adherence through thorough education on drug administration, interactions, and potential side effects.
  • Promoted a safe living environment for patients by conducting thorough home safety evaluations and recommending necessary modifications or equipment upgrades.
  • Increased patient satisfaction by providing compassionate care, addressing concerns, and advocating for their needs.
  • Streamlined communication with physicians, ensuring accurate documentation and prompt updates on patient conditions.
  • Conducted comprehensive assessments to identify patient risks, establish baseline health status, and determine appropriate intervention strategies.
  • Enhanced patient outcomes by developing personalized care plans and coordinating interdisciplinary team collaboration.
  • Prevented complications from chronic illnesses like diabetes or heart failure through targeted patient education initiatives tailored to individual needs.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
  • Educated patients and families on disease processes, medications and treatments.
  • Provided physical assessments, medication, and chronic disease management to home health patients.
  • Administered medications and treatments as prescribed by physicians.
  • Assessed patients' health status and developed individualized care plans to suit needs.
  • Coordinated with other healthcare team members to support patient needs.
  • Monitored vital signs, developed and implemented care plans, and documented patient progress.
  • Educated family members and caregivers on patient care instructions.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Supervising care provided by LPN and home health aides.
  • Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
  • Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
  • Participated in quality improvement initiatives aimed at enhancing the delivery of nursing care within the organization.

RN Supervisor

All Nation Home Healthcare
01.2014 - 09.2016
  • Supervised nurses and home health aides, ensuring adherence to individualized care plans and patient safety protocols.
  • Conduct in-home assessments to evaluate patient status, home environment, and aide/nurse performance.
  • Provide in-field training and competency evaluations for aides, reinforcing best practices in hygiene, mobility and communication.
  • Collaborate with physicians, therapists, and families to revise care plan needs
  • Monitor compliance with HIPAA and state regulations.
  • Developed and managed weekly scheduled for home health aides and nursing staff, ensuring adequate coverage and compliance with patient care needs.
  • Resolved last minute call-offs and scheduling conflicts to maintain continuity of care without service interruptions.

Emergency Room Registered Nurse

Genesis Healthcare System
06.2010 - 01.2014
  • Perform rapid assessments, triage, and initiate critical interventions for patients with life-threatening injuries and illness.
  • Administer medications, IV therapy, and emergency treatments in alignment with hospital protocols.
  • Collaborate with trauma teams, physicians, and specialists to deliver time-sensitive care.
  • Respond to cardiac arrests, strokes, respiratory failure and traumas with accuracy and speed.
  • Maintain accurate documentation in EPIC system.
  • Certified in TNCC, ACLS, PALS and BLS

Education

Registered Nurse

Ohio University Zanesville
Zanesville, OH
05-2010

Licensed Practical Nurse - Licensed Practical Nurse (LPN)

Mid East Career And Technology Center Zanesville
Zanesville, OH
06-2007

High School Diploma -

Zanesville High School
Zanesville
05-2002

Skills

  • Comprehensive nursing experience in emergency care, home health, case manager and supervisor role In both In-person and remote settings
  • Skilled in triage, acute care interventions and crisis management in high-pressure settings
  • Proficient in conduction in-home assessments, safety evaluations, and patient/family education to support care in the home
  • Experienced in telephonic and virtual care management, including care coordination, chronic disease management, and utilization review
  • Strong ability to develop individualized care plans, monitor outcomes, and advocate for patient-centered care
  • Exceptional communication and collaboration with coworkers and interdisciplinary teams across in-person and remote platforms
  • Proficient in EMR systems (Epic, Guiding Care, CSIS) remote documentation tools, and HIPAA complaint communication
  • Knowledge of Medicare/Medicaid, payor policies and regulatory compliance in multiple settings
  • Adept at balancing clinical judgement with compassion and cultural sensitivity to optimize patient outcomes
  • Management of high patient caseloads while maintaining timely documentation and care coordination in both in-person and remote settings

Timeline

OHCW RN Case Manager

Area Agency on Aging 9
12.2019 - 07.2025

Home Health RN Case Manager

Acute Nursing Care
03.2018 - 11.2019

RN Case Manager

Interim HealthCare
09.2016 - 03.2018

RN Supervisor

All Nation Home Healthcare
01.2014 - 09.2016

Emergency Room Registered Nurse

Genesis Healthcare System
06.2010 - 01.2014

Registered Nurse

Ohio University Zanesville

Licensed Practical Nurse - Licensed Practical Nurse (LPN)

Mid East Career And Technology Center Zanesville

High School Diploma -

Zanesville High School

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