Tessa Dufrene
Las Vegas,NV
Summary
Proven to excel in high-pressure environments, I leveraged strong communication and time management skills at Galatoire's Restaurant to enhance customer satisfaction and streamline operations. Skilled in event setup and breakdown, my attention to detail and exceptional customer service significantly contributed to team success and client satisfaction, demonstrating a commitment to excellence and adaptability in various catering roles.
Overview
3
3
years of professional experience
Work History
Catering Server
Jacquimos
02.2021 - 08.2024
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Loaded and unloaded delivery van carefully to maximize efficiency.
- Arranged linens and table settings according to seating plan and event theme.
- Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
- Streamlined event operations by coordinating closely with catering manager on guest headcounts, serving schedules, and equipment needs.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
Fine Dining Server
Galatoire's Restaurant
02.2021 - 08.2024
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Rolled silverware, set up tables and polished glassware and silverware.
- Adapted service approach to accommodate guests with dietary restrictions, ensuring positive dining experience for all.
Education
Certification - Partner Acrobatics, Duo Unicycle Acrobatics
San Diego Circus Center
San Diego, CA05.2024
Certification - Certified Nurse's Assistant
Petra College
Hammond, LA04.2020
Skills
- Stress Tolerance
- Strong Communication Skills
- Cleaning skills
- Exceptional customer service
- Event Setup and Breakdown
- Bartending
- Food running skills
- Table setting expertise
- Detail Oriented
- Table Bussing
- Hand-Eye Coordination
- Time Management
Timeline
Catering Server
Jacquimos
02.2021 - 08.2024
Fine Dining Server
Galatoire's Restaurant
02.2021 - 08.2024
Certification - Partner Acrobatics, Duo Unicycle Acrobatics
San Diego Circus Center
Certification - Certified Nurse's Assistant
Petra College
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