Summary
Overview
Work History
Education
Skills
References
Languages
Affiliations
Accomplishments
Certification
Timeline
Generic

Tessa Dunfield

Denver,Colorado

Summary

Dynamic Direct Support Professional with proven leadership at Life Centers of Kansas, adept at crisis intervention and care plan development. Skilled in behavioral monitoring and fostering relationships, I excel in delivering compassionate care that empowers individuals with disabilities to achieve their goals and enhance their independence. CPR and Q-MAP certified. Customer-focused individual with a passion for delivering exceptional service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Laradon
Denver, Colorado
01.2024 - Current
  • Work as a team to give our individuals the best possible skills to succeed in their own lives.
  • Leveraged database management system to track and report service hours, details of activities and progress on goals.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Consulted with client care team to continually update care plans.
  • Accompanied individuals on outings to promote independence and integration into the community.

Lead Direct Support Professional

Life Centers of Kansas
Overland Park, Kansas
11.2021 - 01.2024
  • I was responsible for directing a team of staff to provide approximately sixty adults with intellectual disabilities with compassionate, individualized care.
  • I planned group activities, administered medications, assisted our individuals to reach their goals and learn life skills, as well as document daily behavior tracking and other documentation, as needed.
  • Used approved crisis intervention techniques in emergency situations.

Direct Support Professional

Arc Of The Ozarks
Independence, Missouri
03.2020 - 11.2021
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Assisted individuals in learning and developing new skills.
  • Provided guidance and support to ensure safety of individuals served.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.

Bartender/Server/To-Go Specialist

Cheddars Scratch Kitchen
Independence, Missouri
12.2019 - 05.2020
  • Maintaining a positive and clean environment.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.

Chili's Bar & Grill

Host/To-Go Specialist/Server
Joplin, Missouri
04.2019 - 12.2019
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked effectively in team environments to make the workplace more productive.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.

Education

High School Diploma -

Lockwood High School
Lockwood, MO
05-2016

Liberal Arts -

JOHNSON COUNTY COMMUNITY COLLEGE
Olathe, KS

General Studies - Nursing Pre-Reqs

CROWDER COLLEGE
Neosho, MO

Skills

  • Customer Service
  • Multitasking
  • Teamwork
  • Time Management
  • Leadership
  • Effective Communication
  • Critical Thinking
  • Detail-Oriented
  • Medication administration
  • Behavioral monitoring
  • Care plan development
  • Team leadership
  • Crisis intervention
  • Relationship building
  • Adaptability and flexibility

References

  • Kristy Blagg, Day Program Manager, Life Centers of Kansas, (515) 201-6832, mrsblagg@yahoo.com
  • Stephanie Zenz, Team Member, Laradon, (970) 903-6055, Stephanie.zenz90@gmail.com

Languages

English, Fluent

Affiliations

  • Coaching track for Special Olympics as of April 2025.
  • Volunteered at Joplin Humane Society from 2018-2019.

Accomplishments

  • Received Honors Society award in 2016 for exceptional grades.
  • Promoted to Lead Direct Support Professional in 2021 for Life Centers of Kansas.
  • Promoted to Bartender after 2 months working for Cheddars Scratch Kitchen.

Certification

  • Q-MAP Certification
  • CPR Certification
  • Safety Care Certified

Timeline

Direct Support Professional

Laradon
01.2024 - Current

Lead Direct Support Professional

Life Centers of Kansas
11.2021 - 01.2024

Direct Support Professional

Arc Of The Ozarks
03.2020 - 11.2021

Bartender/Server/To-Go Specialist

Cheddars Scratch Kitchen
12.2019 - 05.2020

Chili's Bar & Grill

Host/To-Go Specialist/Server
04.2019 - 12.2019

High School Diploma -

Lockwood High School

Liberal Arts -

JOHNSON COUNTY COMMUNITY COLLEGE

General Studies - Nursing Pre-Reqs

CROWDER COLLEGE

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