Overview
Work History
Education
Skills
Timeline
Server

Tessa Dunn

Grand Ledge,Michigan

Overview

18
18
years of professional experience

Work History

Waitress

Sophia's House Of Pancakes
02.2022 - 02.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Supported needs of 4- person wait staff who attended to specific needs of countless customers daily for 100 restaurant with social relevancy and intentionality.

Waitress

Ma Detters
01,2021 - 012022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Maintained clean and welcoming dining environment, ensuring positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at end of shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Contributed to restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Facilitated seamless dining experiences for large parties by coordinating orders and special requests.

Waitress Trainee/Cook Shift Leader

Cracker Barrell
Okemos, MI
2006.02 - 2016.05
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High School Diploma -

Grand Ledge High School
Grand Ledge, MI
06.2005

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration

Timeline

Waitress

Sophia's House Of Pancakes
02.2022 - 02.2024

Waitress Trainee/Cook Shift Leader

Cracker Barrell
2006.02 - 2016.05

High School Diploma -

Grand Ledge High School

Waitress

Ma Detters
01,2021 - 012022

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Tessa Dunn