- Outdoor activities such as kayaking, paddleboarding, hiking, and camping
- Learning new recipes with baking and cooking
- Learning about cultures and religions
- Gym Workouts
- Researching concepts that effect my life (physical and mental healthy, eating habits, etc)
- Watching Movies and TV Shows
- Music
- Spending quality time with others
- Challenging myself, working towards short term and long term goals
Tessa Edwards
Nampa,ID
Summary
Dynamic leader with a proven track record at Cafe Zupas, excelling in staff training and development, and labor cost control, reducing food costs to 30%. Skilled in guest relations management and health and safety compliance, consistently enhancing guest satisfaction and team productivity. Demonstrates exceptional recruitment and hiring acumen, alongside a commitment to brand standards and complaint handling.
Overview
4
4
years of professional experience
Work History
Hospitality Manager
Cafe Zupas
05.2024 - Current
- Getting new team members set up and continue to work through the training program with each employee
- Coach and influence team members so they work to their best ability
- Understanding and influencing labor costs to hit any target assigned to me
- Create a hospitable environment and service for customers
- Hire employees that are a good fit for the company
- Recruit at least one new employee each month
- Keep compelling and visible scoreboards to engage team members in the teams success
Culinary Manager
Cafe Zupas
05.2023 - 05.2024
- Implemented detailed recipe documentation procedures, ensuring consistency in taste and presentation across all dishes served.
- Motivated team of 35 employees to maintain high standards of food preparation and efficiency
- Streamlined kitchen operations for increased efficiency by implementing effective inventory management systems.
- Taught food safety and helped team members obtain their food safety certification
- Directly influenced food cost by following winning behaviors
- Indirectly achieved food cost target regularly by influencing team members to follow winning behaviors
- Lowered food cost from 38% to 30% by tracking waste, placing correct and time efficient food orders, minimized mistakes, and engaging the team
- Implemented time-saving strategies in the kitchen, improving overall productivity while maintaining high-quality output.
Catering Specialist
Cafe Zupas
06.2022 - 05.2023
- Managed dietary restrictions by communicating with both clients and staff to ensure as little cross contamination as possible for an open kitchen
- Ensured smooth communication between front-of-house and back-of-house teams during events for optimal results.
- Provided excellent customer service throughout the planning process, addressing concerns promptly and professionally.
- Maintained high standards of food safety and hygiene, adhering to all relevant regulations and guidelines.
- Built lasting relationships with clients
- Increased store revenue that was ranging from 80-90% to 100+% by providing positive and memorable experiences and bringing in returning catering customers
- Hit catering revenue targets that were raised every quarter
Soup Cook
Cafe Zupas
11.2021 - 06.2022
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Observed other positions to step in when there was a lack of staff
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
PM Dishwasher
Cafe Zupas
09.2020 - 11.2021
- Maintained a safe work environment by following proper procedures for handling chemicals and equipment.
- Provided support to kitchen staff as needed, including prepping ingredients or assisting with plating dishes during busy periods.
- Improved kitchen efficiency by maintaining a clean and organized dishwashing area.
- Minimized waste by monitoring dishwasher detergent usage levels, adjusting as necessary for appropriate cleaning strength while conserving resources.
- Enhanced team productivity by promptly cleaning and restocking dishes, utensils, and cookware.
- Demonstrated adaptability during peak hours, effectively managing multiple tasks without sacrificing quality or speed.
- Assisted in training new hires on dishwashing procedures, contributing to the overall success of the team.
Education
Associate of Arts - Criminal Justice
College of Western Idaho
Nampa, ID01-2027
Skills
- Staff Training and Development
- Health and safety compliance
- Guest Relations Management
- Labor cost control
- Guest satisfaction tracking
- Recruitment and hiring
- Complaint Handling
- Brand standards adherence
Interests
Timeline
Hospitality Manager
Cafe Zupas
05.2024 - Current
Culinary Manager
Cafe Zupas
05.2023 - 05.2024
Catering Specialist
Cafe Zupas
06.2022 - 05.2023
Soup Cook
Cafe Zupas
11.2021 - 06.2022
PM Dishwasher
Cafe Zupas
09.2020 - 11.2021
Associate of Arts - Criminal Justice
College of Western Idaho
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