Tessa Fazioli
Troy
Summary
Experienced healthcare management professional prepared to drive operational excellence and patient care. Strong focus on team collaboration and adaptability to changing needs. Skilled in streamlining processes, managing budgets, and improving patient satisfaction. Reliable, results-oriented leader with strategic mindset and effective communication abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Practice Administrator
St. Peter's Medical Associates
04.2018 - Current
- Create and obtain schedules for providers/ staff
- Serve as liaison between physicians in our group and other departments
- Work closely with other managers/ director in regards to monthly finance statements
- Converse with providers on RVU related salary issues
- Resource for staff & physicians for issues with EMR systems
- Report out on staffing & MGMA benchmarks
- Report out on departmental forecast to actual budget
- Report out on departmental productivity data
- Attend and participate in any required physician and management meetings and training sessions
- Maintain patient confidentiality/ HIPPAA regulations
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers
- Boosted practice growth through the development of marketing initiatives and community outreach efforts.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
- Increased staff productivity by providing training, guidance, and performance evaluations.
- Identified areas for cost reduction by conducting regular audits of operational expenses.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Developed customized reporting tools that allowed for better tracking of key metrics affecting overall practice performance.
- Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
- Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
- Boosted staff morale by offering constructive feedback and specific direction.
- Supervised team of sixty plus office personnel.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed close working relationships with front office and back office staff.
Fellowship Coordinator & Administrative Coordinator for the Maternal Fetal Medicine
Albany Medical Center OBGYN Group
08.2014 - 01.2018
- Serve in a managerial role as the Administrative Coordinator for two divisions
- Manage nine different doctors’ schedules, coordinate meetings, license renewal processes, organize major conferences and assist with the divisional needs on a daily basis
- In conjunction with the division chief, initiated a fellowship program for Maternal-Fetal Medicine, which led to becoming the fellowship coordinator
- Worked as front end staff member dealing directly with patients, doctors, law firms and insurance companies regarding patient care, while adhering to confidential regulations
- Administrative Assistant to all levels of staff within the two divisions
- Highly organized and efficient in handling all tasks assigned
- Multi-task on a daily basis, working in a fast paced environment dealing with clients and professionals over the phone as well as written communications
Unit Secretary/ Information Associate
St. Mary’s Hospital
08.2012 - 08.2014
- Unit Secretary on the Progressive Care Unit, and Critical/Intensive Care Unit
- Responsibilities included: organizing patients personal and medical information
- Entering orders and procedures for patient records
- Making calls to nurses, doctors, surgeons, patients and patient family members regarding their medical stay
- Coordinating transports for patients transferring to other hospitals for urgent care
- Participated in the Nursing Communications Committee to discuss improvements in communication between nurses, doctors, patients and their families
Manager
Valenti’s Pub /Villa Valenti Restaurant
08.2011 - 08.2012
- Manager of Villa Valenti Pub dealing with hiring /firing of employees, payroll, and ordering of beverages and food
- Responsible for payments to the distributors
- Scheduling of all employees, event coordinating for each restaurant, and also bartended and waitressed daily
Manager
LBS Sports
06.2010 - 08.2011
- Responsibilities included coordinating employee work schedules, payroll, greeting and scheduling client visits, inventory control, and all product ordering
Education
Associates Degree - Business Administration
Hudson Valley Community College
Troy, NYHigh School Advanced Regents Diploma -
Troy High School
Troy, NYbachelor's / masters dual program -
Excelsior College
Albany, NY03.2025
Skills
- Supervisory/managerial experience
- Proficient in Microsoft Office
- Excellent organizational skills
- Attention to detail
- Budget Management
- Work well under pressure
- Maintain positive relationships and communications
- HIPAA compliance
- Operations management
- Scheduling coordination
- Patient relations
- Performance improvement
- Credentialing management
- Human resources management
- Revenue cycle management
- Strategic business planning
- Employee performance
- Staff management
- Workflow management
- Staff development
- Policy implementation
- Referral management
- Teamwork and collaboration
- Customer service
Certification
- Barre Flow Instructor, 11/01/16, Albany, NY
- Registered and certified yoga instructor, 02/01/14, Albany, NY, Two hundred hour teaching certificate.
- Certified Hot Yoga Instructor
- Certified Barre Flow/ Bootcamp Instructor
Timeline
Practice Administrator
St. Peter's Medical Associates
04.2018 - Current
Fellowship Coordinator & Administrative Coordinator for the Maternal Fetal Medicine
Albany Medical Center OBGYN Group
08.2014 - 01.2018
Unit Secretary/ Information Associate
St. Mary’s Hospital
08.2012 - 08.2014
Manager
Valenti’s Pub /Villa Valenti Restaurant
08.2011 - 08.2012
Manager
LBS Sports
06.2010 - 08.2011
High School Advanced Regents Diploma -
Troy High School
Associates Degree - Business Administration
Hudson Valley Community College
bachelor's / masters dual program -
Excelsior College
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