Tessa Feist
Denison,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Paraprofessional
Denison ISD
09.2022 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Reported on student progress, behavior, and social skills to parents.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Administered tests and assessments to evaluate student progress and performance.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Collaborated with parents and guardians to increase support and provide best learning environment.
- Organized and led practice, research and lab assignments.
- Enforced rules and instructions to maintain discipline.
- Took part in professional development workshops to boost skills.
- Helped teacher prepare instructional material and displays.
- Collaborated with instructors to develop engaging lesson plans.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Conducted weekly review sessions to help students prepare for exams.
- Developed and delivered presentations on course topics.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
Supervisor
Hope Therapy
09.2021 - 09.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Devised and implemented processes and procedures to streamline operations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Call Center Representative
Dialog Direct
01.2018 - 09.2021
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Lead Caregiver
Grayson Place
05.2014 - 01.2018
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided safe mobility support to help patients move around personal and public spaces.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained entire family's schedule and organized events.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Scheduled daily and weekly care hours for client caseload.
Education
High School Diploma -
Whitesboro High School
Whitesboro, TX05.2014
Skills
- Schedule Management
- Activity Oversight
- Teacher Support
- Arts and Crafts
- Documentation
- Crisis Intervention
- Special Education Support
- Individualized Educational Plans
- Helping Students With Special Needs
- Creating Visual Displays
- Organization and Prioritization
- CPR and First Aid
- Activity Planning
- Computer Skills
- Effective Communication
- Calm and Patient Demeanor
Timeline
Paraprofessional
Denison ISD
09.2022 - Current
Supervisor
Hope Therapy
09.2021 - 09.2022
Call Center Representative
Dialog Direct
01.2018 - 09.2021
Lead Caregiver
Grayson Place
05.2014 - 01.2018
High School Diploma -
Whitesboro High School
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