Tessa Figel
Flemington,NJ
Summary
Driven by a results-focused approach, I leveraged my problem-solving and excellent communication skills at Diamond Nation to significantly enhance admission rates. My ability to cultivate strong relationships and collaborate effectively within teams has consistently contributed to my employers' success, including at Matthew Demille and Franks Italian Restaurant, showcasing my dependable and adaptable nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Planet Fitness
Matthew Demille
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
Franks Italian Restaurant Server
Franks Itailan Resturant
08.2023 - 11.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Diamond Nation Admissions
Diamond Nation
08.2021 - 11.2022
- Increased overall admission rates through effective collaboration with school departments and efficient organization of open house events.
- Coordinated logistics for admitted student events, ensuring a smooth transition for new students as they prepared to join the institution.
- Established strong relationships with feeder schools and community organizations, resulting in increased referrals and visibility for the institution.
- Improved communication among admissions team members by implementing regular meetings and clear protocols for decision-making processes.
- Developed comprehensive training materials for new staff members, ensuring consistent messaging and practices across the admissions department.
- Guided families through the decision-making process by providing accurate, timely, and empathetic responses to questions or concerns about program offerings and admission policies.
- Assisted in budget management within the admissions department, monitoring expenditures closely to ensure fiscal responsibility without compromising essential services or functions.
- Evaluated applicant qualifications thoroughly, ensuring a high-quality incoming class aligned with institutional goals and values.
Education
No Degree - Early Childhood Special Education
Moravian College
Bethlehem, PA05.2028
High School Diploma -
Hunterdon Central Regional High School District
Flemington, NJ06.2024
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Flexible and Adaptable
Dependable and Responsible
Multitasking
Excellent Communication
Calm Under Pressure
Critical Thinking
Decision-Making
Problem Resolution
Active Listening
Timeline
Planet Fitness
Matthew Demille
11.2023 - Current
Franks Italian Restaurant Server
Franks Itailan Resturant
08.2023 - 11.2023
Diamond Nation Admissions
Diamond Nation
08.2021 - 11.2022
No Degree - Early Childhood Special Education
Moravian College
High School Diploma -
Hunterdon Central Regional High School District
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