Tessa Fitzgerald
Mount Sidney,VA
Summary
Experienced and reliable customer service representative for 8 years. I am committed to helping
customers and I throughly enjoy working with the public.
Authorized to work in the US for any employer
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
H&R Block
Waynesboro, VA
12.2023 - 04.2024
- My duties would vairy
- First and foremost, customer service is our top priority, I would answer phones, help schedule appointments, I would also make champagne calls which would help get our past clients in the building for the current tax season
- I would assist my tax pros in scanning important documents, making phone calls regarding returns, help clients get set up with the best fit tax professional and taking all sorts of payments including being responsible for the deposit at the end of the day.
Receptionist
Copper Ridge
Mount Crawford, VA
03.2023 - 09.2023
- As a receptionist I was in charge of answering phones, taking Dr's notes, talking to clients, greeting clients, returning phone calls, filling medications, calling appointments to confirm, follow up appointments and helping with office manager duties
- As part of my everyday daily duties, I would call post op patients, As a receptionist you are the first person clients see: i would answer phones, assist property management, make move in folders, faxing, scanning, filing, calling appointments, helping with application questions, helping tenants and inquiries, collecting payments, sending the call to the appropriate person.
Front Desk Receptionist
ROCKTOWN REALTY
Harrisonburg, VA
01.2022 - 03.2023
Receptionist
Veterinary Emergency Service
Verona, VA
08.2021 - 12.2021
Front Desk Receptionist
Augusta Valley Animal Hospital
Staunton, VA
09.2018 - 08.2021
- My responsibilities were assisting doctors, helping clients, answering phones, calling appointments, scheduling appointments, getting medications ready, filling out paperwork, scanning and filing, helping clients fill out new client paperwork work, making follow up phone calls, scheduling surgery and doing post op follow up and greeting clients.
Veterinary receptionist
- Assisted emergency phone calls, called clients with updates and information, went over paper work, callbacks to previous patients, collecting payments, triage patients as they entered the building.
Education
High school diploma - undefined
Grace Christian School
May 2014
Skills
- Front desk receptionist (8 years)
- Office experience (7 years)
- Front desk (7 years)
- Multi-line phone systems (7 years)
- Data entry
- Typing (10 years)
- Phone etiquette (6 years)
- Animal Restraint (5 years)
Certification
October 2023 to October 2031
Timeline
Customer Service Representative
H&R Block
12.2023 - 04.2024
Receptionist
Copper Ridge
03.2023 - 09.2023
Front Desk Receptionist
ROCKTOWN REALTY
01.2022 - 03.2023
Receptionist
Veterinary Emergency Service
08.2021 - 12.2021
Front Desk Receptionist
Augusta Valley Animal Hospital
09.2018 - 08.2021
Veterinary receptionist
High school diploma - undefined
Grace Christian School
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