Tessa Gardner
Burlington,VT
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Deeply intrinsically motivated to learn and grow professionally. Highly trainable and committed to creating warm and inviting atmosphere, in any work community I am apart of.
Overview
8
8
years of professional experience
Work History
Maitre D'
The Farmhouse Tap & Grill
06.2023 - Current
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Making reservations and working with guests to ensure they are able to book easily with us.
Sales Associate
KYLEE BOUTIQUE
11.2020 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Helped with social media marketing- posting photos of merchandise on Instagram, creating TikToks of merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Private Nanny
Private Family Home
09.2020 - 05.2023
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Helped with household duties such as, cleaning, cooking and folding laundry
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
Head Hostess
Sweetwaters American Bistro
10.2015 - 08.2020
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Spoke on the phone as well as over email with guests looking for reservations.
- Took over manager duties if the current MOD had to step away.
- Quoted wait times while managing 3-4 other hostesses who helped with seating guests and bussing tables.
- Contributed to overseeing events, such as our Holiday coat drive every year.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
- Assisted in marketing efforts by distributing promotional materials, participating in community events, or engaging with patrons on social media platforms.
Picker Packer
Vermont Teddy Bear Company
11.2019 - 04.2020
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Helped train new employees in the packing department.
Education
Bachelor of Arts - Major: Psychology Minor: Gender Studies
Saint Michaels College
Colchester, VT05.2023
Skills
- Team Management
- Reservation Management
- Exceptional Communication
- Salesmanship
- Excellent Organizational Skills
- Eager and Fast Learner
- Highly Intrinsically Motivated
- Strong leadership
- Adaptability
- Upselling techniques
- Customer service excellence
- Attention to detail
Timeline
Maitre D'
The Farmhouse Tap & Grill
06.2023 - Current
Sales Associate
KYLEE BOUTIQUE
11.2020 - Current
Private Nanny
Private Family Home
09.2020 - 05.2023
Picker Packer
Vermont Teddy Bear Company
11.2019 - 04.2020
Head Hostess
Sweetwaters American Bistro
10.2015 - 08.2020
Bachelor of Arts - Major: Psychology Minor: Gender Studies
Saint Michaels College
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