Tessa Gardner
Westminster,SC
Overview
17
17
years of professional experience
Work History
Experience Concierge Team Lead
Enchanted Fairies
Remote
08.2022 - Current
- Monitor team performance to ensure alignment with company goals and objectives
- Review performance metrics and KPIs to deliver constructive feedback and coaching
- Develop strategies that enhanced team productivity and operational efficiency
- Organize team-building activities to foster communication and collaboration
Credit Card Customer Service Representative
Mercury/TSYS
Remote
06.2020 - 08.2022
- Assisted customers with credit card inquiries and account management
- Managed inbound communications via phone and email regarding customer service, fraud, billing, and disputes
- Completed account maintenance tasks such as processing payments, activations, limit adjustments, and travel requests
- Assisted customers in making informed decisions on the best credit card product for their needs
- Processed new accounts through application verification, data entry, and account activation
Patient Access Representative
Oconee Medical Center
Seneca, SC
02.2016 - 06.2020
- Ran reports daily in order to retrieve all uncontacted patients prior to service
- Conducted telephone interviews as needed with patients to elicit demographic information and third-party payer data that was needed for billing purposes
- Validated and verified medical insurance plans of patients
- Worked closely with the clinics, hospital ancillary departments, and patient financial advisors
Reservation Agent
Sabre/Working Solutions
Remote
03.2016 - 04.2020
- Managed incoming calls, providing assistance with reservations, cancellations, room requests, and questions for hotels worldwide
- Provided requested information including space availability, pricing, discounts and general information to callers
- Ensured all incoming calls are answered with courtesy and ensure efficient resolution of all guests' inquiries for various hotel services and operations
- Completed payment processing and communicated confirmation details effectively to customers
Sales Manager
Farmer's Home Furniture
Seneca, SC
08.2008 - 02.2016
- Managed daily operations of sales department, including supervision of staff members
- Assisted customers with household furnishings, including furniture, appliances, and electronics
- Consistently met or exceeded all monthly sales goals
- Developed pricing strategies that would maximize profits while still remaining competitive in the market
Education
Bachelor of Arts - Psychology
Clemson University
Clemson, SC05-2008
Education and Training
other
Timeline
Experience Concierge Team Lead
Enchanted Fairies
08.2022 - Current
Credit Card Customer Service Representative
Mercury/TSYS
06.2020 - 08.2022
Reservation Agent
Sabre/Working Solutions
03.2016 - 04.2020
Patient Access Representative
Oconee Medical Center
02.2016 - 06.2020
Sales Manager
Farmer's Home Furniture
08.2008 - 02.2016
Bachelor of Arts - Psychology
Clemson University