Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tessa Golden

Orlando,FL

Summary

Diligent sever with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Volleyball Coach

Winter Park Volleyball Club
08.2025 - Current
  • Provided guidance and mentorship to volleyball athletes to help reach full potential.
  • Collaborated with fellow coaches to share best practices, leading to overall program improvement.
  • Established a supportive environment that encouraged growth, accountability, sportsmanship among players.
  • Created positive and encouraging environment to motivate athletes to give best efforts.
  • Worked individually with players when struggling to enhance confidence and strengthen court skills.
  • Monitored and evaluated performance of athletes to identify weaknesses and provide feedback for further improvement.

Office Administrative Assistant

James M. Marlowe Elementary
03.2022 - 05.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
  • Maintained inventory of office supplies and placed orders.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted students with First Aid.
  • Provided educational help to general ed and special ed students.
  • Worked the cafeteria, helping students get situated.

First Mate

Sunset Landing Marina
05.2021 - 08.2021
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Handled lines to moor vessels to wharfs, tie up vessels to other vessels and rig towing lines.
  • Swept, mopped and wiped down decks and exterior to remove dirt and debris.
  • Informed guests of proper and safe use of equipment such as wave runners and rafts.
  • Supported vessel maintenance projects by coordinating with contractors, overseeing repairs, and verifying quality of completed work.
  • Maintained a positive work environment for crew members through effective communication and conflict resolution strategies.
  • Managed inventory levels on board, ensuring adequate supplies for voyages while minimizing waste and unnecessary expenses.
  • Enhanced vessel safety by conducting regular inspections and maintenance of all onboard equipment.

Food Service Worker

BurgerFi
10.2020 - 08.2021
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Prepped ingredients for cooking.
  • Assisted in cooking food during high volume periods.

Education

Associate of Arts - Business Administration And Management

Valencia College
Orlando, FL
12-2025

High School Diploma -

River Ridge High School
New Port Richey, FL
05-2025

Skills

  • Motivational leadership style
  • Skills assessments
  • Strategic planning
  • Training exercises
  • Individual skill development
  • Staff development
  • Facility maintenance
  • Dedicated work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance

Accomplishments

  • Graduated high school with over 75% of an Associates Degree completed.
  • Held a consistent job for 3 years from 15 - 18 years old.
  • Oversaw the schools volleyball team, with a 96% graduation rate to the middle school junior varsity team.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Published writer.

Certification

  • CPR Certified
  • Boating License


Timeline

Volleyball Coach

Winter Park Volleyball Club
08.2025 - Current

Office Administrative Assistant

James M. Marlowe Elementary
03.2022 - 05.2025

First Mate

Sunset Landing Marina
05.2021 - 08.2021

Food Service Worker

BurgerFi
10.2020 - 08.2021

Associate of Arts - Business Administration And Management

Valencia College

High School Diploma -

River Ridge High School

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