Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tessa Hartzell

Ellwood City,PA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A natural, take charge, lead by example leader. Seeking career and personal growth, with a company that offers stability and room to grow.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Line cook/ Hourly manager

Smokey Bones Bar & Fire Grill
Cranberry Township, USA
11.2021 - Current
  • Prep food
  • Cook and prepare food
  • FIDO rotation
  • Clean and maintain equipment
  • Train new employees
  • Follow daily operations
  • Daily operation paperwork
  • Cash handling
  • Ordering
  • Assist servers
  • Customer service
  • Run shifts (ensure they run smoothly)
  • Expo

Operating Manager

SweetFrog Enterprises
Washington, USA
04.2016 - 12.2020
  • Hiring
  • Training
  • Scheduling
  • Ordering
  • Machine maintenance
  • Cash Handling
  • Marketing
  • Payroll
  • Invoices
  • Event planning
  • Admin work
  • Corrective actions
  • Customer service
  • Ensure & maintain a clean happy environment for the customers

Food Prep/Customer Service Cashier

Sweet Frog Frozen Yogurt
Washington, PA
01.2012 - 09.2015
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Complied with all health and safety regulations while performing job duties.
  • Answered incoming phone calls from customers regarding product availability or store locations.

Baker/Cook Shift Leader

Charlie's Specialties, Inc.
Hermitage, PA
01.2010 - 10.2012
  • Maintained accurate inventory of baking supplies and ingredients.
  • Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Decorated cakes with icing, sprinkles and other edible decorations.
  • Followed food safety guidelines while preparing all food items.
  • Ensured that all health regulations were followed at all times while working in the kitchen.
  • Oversaw baking and cooking training to assist new staff members in professional development.

Assistant Manager

Tic Toc Food Marts
Hermitage, PA
01.2007 - 01.2009
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Receiving Lead

Gateway Commerce/Wampum Underground
Wampum, PA
01.2006 - 12.2007
  • Supervised receiving staff by providing direction on daily tasks and monitoring performance to ensure compliance with established procedures.
  • Organized warehouse space for efficient storage of goods and stock rotation.
  • Organized deliveries by sorting and stocking receivables

Child Care/Special Needs Caregiver

Ryan Maldonado
New Castle, PA
01.2000 - 01.2005
  • Provided direct care and support to individuals with special needs in a residential setting.
  • Assisted individuals with daily activities such as dressing, eating, and hygiene.
  • Ensured that all safety precautions were followed during recreational activities.
  • Provided transportation services for medical appointments or other necessary errands when needed.
  • Transported clients to appointments, community programs, and other activities outside the home.
  • Assisted clients with maintaining good personal hygiene.

Cashier

Burger King
New Castle, USA
01.1996 - 01.2000
  • I ran register and Drive-through window for four years here it was my responsibility to wait on customers and to make sure they had the best experience while they were in the restaurant to make sure all their food was correct before they left and make sure they left happy
  • I worked here until the place was shut down
  • I also was responsible for cleaning and maintaining the dining area

Food Prep/Customer Service Cashier

Sweet Frog Frozen Yogurt

Education

High school or equivalent - General

New Castle senior high school
New Castle, PA
01.2002

Skills

  • Food Safety
  • Food Preparation
  • Restaurant Experience
  • Restaurant Management
  • Profit & Loss
  • Serving Experience
  • Kitchen Management Experience
  • Management
  • Merchandising
  • POS
  • Inventory Control
  • Supervising Experience
  • Cooking
  • Food Handling
  • Labor Cost Analysis
  • Leadership
  • Relationship management
  • Warehouse experience
  • Windows
  • Cash register
  • Analysis skills
  • Catering
  • Kitchen Experience
  • Customer Relationship Management
  • Operations Management
  • Recruiting
  • Inventory Management
  • Workload Management
  • Back of House Operations
  • Reliable and Trustworthy

Certification

  • Safeserve, Safe serve certified in food handling and prep of food as well as how to clean and sanitize work areas and equipment
  • ServSafe

Timeline

Line cook/ Hourly manager

Smokey Bones Bar & Fire Grill
11.2021 - Current

Operating Manager

SweetFrog Enterprises
04.2016 - 12.2020

Food Prep/Customer Service Cashier

Sweet Frog Frozen Yogurt
01.2012 - 09.2015

Baker/Cook Shift Leader

Charlie's Specialties, Inc.
01.2010 - 10.2012

Assistant Manager

Tic Toc Food Marts
01.2007 - 01.2009

Receiving Lead

Gateway Commerce/Wampum Underground
01.2006 - 12.2007

Child Care/Special Needs Caregiver

Ryan Maldonado
01.2000 - 01.2005

Cashier

Burger King
01.1996 - 01.2000

Food Prep/Customer Service Cashier

Sweet Frog Frozen Yogurt

High school or equivalent - General

New Castle senior high school

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Tessa Hartzell