Tessa Jackson
Madisonville,TN
Summary
Over 5 years of customer service experience with a focus on building rapport with clients, parents, and children. Currently enrolled in medical terminology and certified professional coder courses through AAPC, aiming for certification within 6 months. Proven ability to de-escalate situations effectively, ensuring health and safety in all interactions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Child Care Aide
Douglas-Cherokee Economic Authority, Inc.
Sweetwater, TN
11.2025 - Current
- Assisted in the supervision and care of children, ensuring their safety and well-being at all times
- Implemented age-appropriate activities to promote physical, social, and cognitive development
- Created a nurturing and supportive environment for children to thrive in
- Collaborated with other child care staff to plan and execute daily schedules and routines
- Provided guidance and support during mealtime, encouraging healthy eating habits
- Engaged children in educational play through storytelling, arts and crafts, music, and games
- Administered first aid when necessary and promptly reported any incidents or accidents to supervisors
- Communicated effectively with parents/guardians regarding their child's progress, behavior, or concerns
- Assisted in toilet training efforts by monitoring bathroom breaks and providing gentle guidance as needed
- Encouraged positive behavior through praise, rewards systems, redirection techniques, etc
- Supervised outdoor activities such as playground time or nature walks while maintaining a safe environment
- Promoted good hygiene practices among children including handwashing before meals or after using the restroom
- Resolved conflicts between children through effective communication and mediation techniques. between children by implementing effective conflict resolution strategies
- Documented daily observations of each child's progress for reporting purposes
- Assisted in the preparation of snacks or meals for children following dietary guidelines
Sewing Machine Operator
Skier's Choice
Maryville, TN
10.2022 - 03.2023
- Operated sewing machines to stitch fabric pieces together according to specified patterns and instructions
- Performed quality checks on finished products to ensure they meet the required standards
- Adjusted machine settings such as tension, stitch length, and speed based on fabric type and thickness
- Maintained a clean and organized work area, including regular machine maintenance and troubleshooting
- Collaborated with team members to meet production goals and deadlines
- Followed safety protocols at all times to prevent accidents or injuries in the workplace
- Completed projected number of garments per hour while maintaining high-quality standard
Lead Cashier/Sales
Stovers Liquidation
Knoxville, TN
08.2018 - 07.2019
- I started Stovers as a cashier and quickly became lead cashier and moved into a salaried position.
- I now open/close the store and am responsible for getting warehouse workers as well as salesman started on their tasks for the day.
- I am responsible for handling reprimands and deciding the best course of action to take.
- Part of my job is to make the employee schedule and handle Human Resources paperwork, like time off request and new hire paperwork.
Cashier/Sales Associate
Cosmoprof
Knoxville, TN
07.2017 - 05.2019
Education
Cosmetology (Technical)
Paul Mitchell The School of Knoxville
Knoxville, TN01-2017
High school equivalent -
Everett learning
Maryville, TN01-2014
CPC
AAPC
Virtual06-2026
Skills
- Lean manufacturing
- Language development
- Cleaning and sanitizing
- Structured activity planning
- Rapport building
- Classroom instruction
- Activities planning
- Customer Support
- Assembly
- Manufacturing
- Marketing campaign
- Management
- Meal preparation
- Math
- Databases
- Computer operation
- CPR
- Client inquiry handling
- Computer skills
- Sewing machine
- Marketing
- Customer segmentation
- Salesforce
- Food preparation
- Customer service
- Technical Proficiency
- Sales presentations
- Time management
- Microsoft Powerpoint
- Basic math
- Decision making
- Customer Care
- Data entry
- Client interaction via phone calls
- In-person customer service
- Call center experience
- Microsoft Word
- Customer inquiry handling
- English
- Call Center
- Productivity software
- Phone etiquette
- Attention to detail
- Manufacturing company experience
- Email outreach prospecting
- Digital Marketing
- CRM system proficiency
- Microsoft Excel
- Administrative experience
- Typing
- Order entry
- Cold Calling
- First aid
- Sales
- Microsoft Office
- Organizational skills
- Communication skills
Certification
- Forklift Certified
- Driver's License
- CPR Certification
Languages
English
Timeline
Child Care Aide
Douglas-Cherokee Economic Authority, Inc.
11.2025 - Current
Sewing Machine Operator
Skier's Choice
10.2022 - 03.2023
Lead Cashier/Sales
Stovers Liquidation
08.2018 - 07.2019
Cashier/Sales Associate
Cosmoprof
07.2017 - 05.2019
Cosmetology (Technical)
Paul Mitchell The School of Knoxville
High school equivalent -
Everett learning
CPC
AAPC