Tessa Jenkins
Bolivia,NC
Summary
My friendly demeanor and strong organizational skills contributed to a welcoming environment, enhancing customer satisfaction. Skilled in both administrative support and customer service, I consistently delivered top-notch service, ensuring operational excellence. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Overview
16
16
years of professional experience
Work History
Stay at Home Mom
Myself
01.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Front Desk Coordinator
The Barbers
09.2019 - 12.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
Front Desk Coordinator and Wedding Coordinator
JW Salon
01.2016 - 05.2016
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Trained all staff on front desk procedures and policies.
- Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Transcribed phone messages for entire office and relayed messages.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
- Scheduled appointments in computer system.
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Provided administrative support to management staff, contributing to overall office productivity.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
Hairstylist
Various Places
10.2008 - 09.2015
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Education
No Degree - Sociology And Pschyology
Spokane Falls Community College
Spokane, WA05-2010
Certificate of Technical Studies - Cosmotology
Glen Dow Academy of Hair Design
Spokane, WA09-2008
High School Diploma -
Lewis And Clark High School
Spokane06-2005
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Time Management
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Organizational Skills
- Calm Under Pressure
- Excellent Communication
Timeline
Front Desk Coordinator
The Barbers
09.2019 - 12.2019
Stay at Home Mom
Myself
01.2017 - Current
Front Desk Coordinator and Wedding Coordinator
JW Salon
01.2016 - 05.2016
Hairstylist
Various Places
10.2008 - 09.2015
No Degree - Sociology And Pschyology
Spokane Falls Community College
Certificate of Technical Studies - Cosmotology
Glen Dow Academy of Hair Design
High School Diploma -
Lewis And Clark High School
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