Tessa Jenks
Saint Charles,MN
Summary
Since I have started at Mayo Clinic, I excel in workflow optimization and interpersonal communication, enhancing patient satisfaction significantly. My expertise spans complex problem-solving and scheduling coordination. From across diverse roles from healthcare to customer service, showcasing exceptional organization and a commitment to excellence.
Overview
10
10
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic
08.2023 - Current
- Checking out patients at the end of their appointments.
- Help with scheduling any future appointments.
- Answering and transferring phone calls with proper etiquette.
- Being compassionate and understanding with every patient.
- Interpersonal Skills.
- How to enter data into patients chart with Epic.
- Vitals and Rooming.
- Multitasking and Time Management.
- Team collaboration and Patience.
- Attention to detail.
- Problem solving.
- Enhance Patient satisfaction.
- Abiding by late patient policy.
- HIPPA
- Working closely with providers.
- Being adaptable to change.
- Calling specialties and understanding their processes.
- Medical Terminology
- Not afraid to ask for help
- Able to assist work on the Work Q.
Cashier Team Lead
Loves Travel Stop and Country Stores
07.2021 - 07.2023
- Operated cash registers and POS system to receive payments by cash, check and credit card.
- Used Suggestive selling techniques to promote add-on sales.
- Verified customer age requirement for alcohol or tobacco products.
- Processed refunds for worn, damaged and broken merchandise.
- Preserved appearance of the store by arranging and replenishing displays and merchandise racks.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advise.
- Cleaned/sanitized showers as needed.
- Used cash recycler to withdraw and deposit register drawers.
- Ability to use CAT Scales.
- Selling lottery.
- Keeping up with coffee, roller grill and hot case items.
- Greeting every guest with a smile and outstanding personality.
- Bathroom courtesy checks every hour.
- Authorizing gas/diesel islands for fueling.
Home Health Aide
Accra Home Care
01.2019 - 12.2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Helped patients stay happy and healthy by providing mental and emotional support.
- Help patient with medication self administer.
- Accompanied patients to doctors' offices and non trips outside of home, providing transportation, assistance and companionship.
- Delivered high level of assistance with cooking, meal preparation and shopping.
Teachers Aid /Daycare Assistant
Little Eagles Child Care
08.2019 - 03.2020
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules for behavior and procedures to maintain order among class.
- Assisted instructional staff and implementing lessons and activities for full classes and small groups.
- Communicated with parents about daily activities and and concerning behavior.
- Developed and enforced positive strategies to encourage good behavior.
- Have cared for children age infant to 15 yrs of age.
Home Health Aide
Possibilities
06.2014 - 12.2019
- First job i had gotten when i was 18, it's the same duties and responsibilities as the home health aid seen above AKA Accra . I had worked this job for 5 years, and then was transferred to a different company within them.
Education
High School Diploma -
Dover Eyota High
Eyota, MNSkills
Time management expertise
Exceptional organization
Scheduling Coordination
Workflow Optimization
Complex problem-solving
Timeline
Desk Operations Specialist
Mayo Clinic
08.2023 - Current
Cashier Team Lead
Loves Travel Stop and Country Stores
07.2021 - 07.2023
Teachers Aid /Daycare Assistant
Little Eagles Child Care
08.2019 - 03.2020
Home Health Aide
Accra Home Care
01.2019 - 12.2020
Home Health Aide
Possibilities
06.2014 - 12.2019
High School Diploma -
Dover Eyota High
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