TESSA KEEN
Office Administrator
Turner,United States
Summary
Over 10 years working with diverse populations and communicating with all levels of an organization. Planning and Scheduling Administration of benefits for over five hundred individuals Explained complex policies and regulations to a wide range of individuals Fiscally responsible and accountable Planned and facilitated meetings and events Over 10 years’ experience completing tight deadlines in various environments Established and enforced various regulations, policies, and safety standards Supervised teams averaging 10 to 20 individuals Health Insurance Portability and Accountability Act (HIPPA) Certified Honorably discharged Veteran Motivated Office Administrator offers demonstrated success tackling various office tasks. Delivers proactive support on key administrative matters to promote productivity across departments. Recognized for organization and time management skills.
Overview
24
24
years of professional experience
Work History
Experience Office Administrator
Sublimity Insurance Company
01.2020 - Current
- Assist in hiring process by coordinating job postings, scheduling interviews, conducting pre-interview, references, and background checks
- Assist with new hire, mid-year, and annual performance evaluation process
- Comply with State and Federal reporting requirements for DOL, OSHA, WC, EEO, COBRA, FLSA, OFLA, FMLA, ADAAA and HIPAA
- Establish and maintain personnel files and records
- Coordinate meetings and materials for President, Board of Directors/Executive Committee, and Officers
- Coordinate arrangements for home office and off-site meetings which includes videoconference and teleconference set up, room set up, reservations, and catering
- Coordinate and make travel, lodging, registration, and other related arrangements for all Sublimity employees, Board of Directors/Executive Committee, and Committee members
- Works with Maintenance Company on general maintenance of the office building, collaborates with landscaper regarding design and general maintenance of the Company grounds
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Automated office operations while managing client correspondence, record tracking and data communications.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Facilitated communication and coordination between employees and management to keep parties informed.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Customer Service Specialist
Sublimity Insurance Company
10.2015 - 01.2020
- Performs data entry duties in a fast, accurate and efficient manner, including processing quotes, and preparing and mailing the finished product
- Manages incoming and outgoing customer phone calls and emails professionally and courteously, providing timely and accurate information to internal and external customers
- Document image functions, including scanning, indexing, file routing, and other related duties as needed
- Maintains policy related files in a neat and orderly manner, whether in paper or document image
- Sorts and distributes incoming and outgoing mail
- Confirms accuracy of billing statements
- Took payment information and other pertinent information such as addresses and phone numbers.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Customer Service Specialist
Garmin
11.2014 - 10.2015
- Performs data entry duties in a fast, accurate and efficient manner, including processing quotes, and preparing and mailing the finished product
- Manages incoming and outgoing customer phone calls and emails professionally and courteously, providing timely and accurate information to
- Document image functions, including scanning, indexing, file routing, and other related duties as needed
- Maintains policy related files in a neat and orderly manner, whether in paper or document image
- Sorts and distributes incoming and outgoing mail
- Confirms accuracy of billing statements
- Highly knowledgeable in the specifications, capabilities, and operation of Garmin products
- Performs other duties and projects as needed, with certain specific responsibilities that may be related to experience in the position, specific skills and abilities, or the position level attained.
Human Resources Manager
Army
10.2012 - 01.2014
- Managed personnel actions for ninety-eight full time employees, directly reported to the Directorate of the organization
- Supervised 10 to 20 staff members
- Managed Army Unit Prevention Leader Program (anti-substance abuse) with 100% State compliance
- Met 100% promotion deadlines
- Introduced goal-based review plan and wellness program
- Oversaw all company training including mandatory non-harassment training, management and executive development training and software training
- Compiled data from personnel records and HRIS to prepare required reports and information such as EEO, Census and reports for management
- Researched and answered employee questions related to payroll.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Organized and led staff orientation programs and training to promote collaboration.
- Automated office operations while managing client correspondence, record tracking and data communications.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Coordinated technical training and personal development classes for staff members.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Incentive Manager
Army
10.2008 - 10.2012
- Processed Student Loan Repayment Program for three hundred employees, including counseling service members on benefits, verifying eligibility of loans, meeting deadlines constraints and track recoupments
- Submitted requests for garnishments, final checks, expense reports, and determined state residency
- Fiscally responsible and accountable for payments between $500 and $50,000 annually per service member with 0 errors for over 300 contracts
- Established client payment plan program to monitor payment compliance and progress, reducing uncontrolled payment activity by 10%
- Verified eligibility of Soldiers requesting Tuition Assistance according to National Guard Bureau policy.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
Human Resources Manager
Army
11.1997 - 10.2008
- Improved National Guard Bureau timeliness report from being 53rd in the nation to ninth in the Nation
- Supervised maintenance of human resources individual records, built, filed, and performed accountability audits of over 6,300 records
- Training staff on promotion boards
- Provided daily supervision of five full time support staff
- Published 22,981 orders in a period of 2 years
- Provided guidance to staff officers regarding promotions, reductions, extensions, physicals, transfers, discharges, and personnel reclassification
- Ensured the accurate tracking and accountability of personnel transactions
- Reported strength levels and status of personnel, prepared, and processed requests for transfers, reenlistment, processed promotions, processed persons for separations, transferred record
- Advised commanders on personnel readiness and strength
- Consolidated reports, statistics, and recommendations for personnel actions
- Provided customer service to all personnel
- Designated trainer on ID Card System.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Organized and led staff orientation programs and training to promote collaboration.
Education
A.A - General Studies
Chemeketa Community College
Skills
Benefits administrationBillingContract managementCounselingCustomer relationsCustomer satisfactionCustomer serviceData entry
Office administration
Travel coordination
Documentation and reporting
Administrative support
Scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Experience Office Administrator
Sublimity Insurance Company
01.2020 - Current
Customer Service Specialist
Sublimity Insurance Company
10.2015 - 01.2020
Customer Service Specialist
Garmin
11.2014 - 10.2015
Human Resources Manager
Army
10.2012 - 01.2014
Incentive Manager
Army
10.2008 - 10.2012
Human Resources Manager
Army
11.1997 - 10.2008
A.A - General Studies
Chemeketa Community College