Tessa King
Pittsburgh,PA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaging, empowering work culture. Documented strengths and results in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Customer Success Manager
Apex Leaders
Boise, ID
09.2022 - Current
- Managed a dedicated portfolio of client accounts to drive adoption and measurable value outcomes leading to high retention rates, expansion, and advocacy.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues. Collaborated with sales and product teams to address customer success objectives.
- Analyzed client and market data to identify trends and develop strategies to improve customer success metrics - created and implemented strategies to increase client retention.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Sales Support and Marketing Manager
Credit Management Company
Pittsburgh, PA
09.2021 - 09.2022
- Coordinated service, delivery, and operations for implementation of all new clients. Owned relationship from receipt of signed contract through go-live date. Ensured internal team secures, builds, and sustains client relationship during implementation phase, and coordinate smooth hand-off to operations.
- Constructed marketing strategy for entire company and individual service lines, set deadlines and goals, and ensure successful completion of those goals. Managed relationship with marketing partner and oversee their performance, manage digital marketing coordinator direct report.
- Wrote new business proposals and responded to RFPs– resulting in the acquisition of approximately 3 new clients in a 6 month span worth over 2 million dollars (200% increase over company average).
- Monitored and analyzed all marketing initiatives as well as site traffic –increased site traffic by 250% over three month period.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
Cruise Director
American Cruise Lines
05.2019 - 11.2019
- Scheduled and executed engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience, lead all shore excursions and activities
- Effectively communicated to guests via the shipboard daily program, television, stage, public address system and one-on-one interaction and socialization
- Ensured all guest needs were being met
- Promoted onboard sales and brand loyalty by hosting re-booking events, including company record of 105% rebooking rate.
Marketing Manager
Credit Management Company
01.2018 - 05.2019
- Designed, implemented and maintained a company volunteer program that resulted in 100 hours of service being completed and $800 donated to various charitable organizations within 7 months
- Assisted Sales Support Manager with all marketing functions, including direct mail campaigns, digital marketing, and exhibition at events
- Responsible for ongoing SWOT analysis to maintain competitive market position.
Education
Bachelor of Science - Marketing, Supply Chain Management
Indiana University of Pennsylvania
12.2017
Skills
- Proficient knowledge of Adobe Suite programs
- Volunteer management and coordination
- In-depth knowledge of Hubspot, Salesforce, and Churnzero
- Exceptional time management skills
- Adaptability
- Project Management
- Client satisfaction and retention
- Strategic and effective communication
Affiliations
Vistage Member
12/2020 - 09/2022
Maintain membership in executive coaching and peer mentoring program for rising leaders. Attend bi-monthly presentations from respected business leaders to gain insight and continue professional development.
Volunteer Experience
Childcare Volunteer
Jeremiah's Place, 09/2021 - Present
Work with children and childcare staff to provide emotional and physical support by creating a safe and loving space for children experiencing crisis and trauma.
Birthday Party Coordinator
National Aviary, 09/2021 - Present
Assist Aviary staff with smooth execution of birthday party timeline, liaise between attendees and internal staff.
Event Coordinator
Four Twelve Events, 01/2020 - Present
Ensure wedding day timeline is executed flawlessly. Coordinate and manage all vendors, details, and day-of tasks. Successfully execute events ranging in size from 20 to 200 attendees. Excel at managing high-priority issues, complaints, and client concerns.
Timeline
Customer Success Manager
Apex Leaders
09.2022 - Current
Sales Support and Marketing Manager
Credit Management Company
09.2021 - 09.2022
Cruise Director
American Cruise Lines
05.2019 - 11.2019
Marketing Manager
Credit Management Company
01.2018 - 05.2019
Bachelor of Science - Marketing, Supply Chain Management
Indiana University of Pennsylvania
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