Tessa Knapp

Work History

KB's Bagels and Java

11.2018 - Current

Worked effectively in fast-paced environments.
Assisted with day-to-day operations, working efficiently and productively with all team members.

Delivered food and beverages to customers promptly, maintaining a high standard of service and ensuring a positive customer experience
Handled cash and electronic transactions efficiently, maintaining accuracy in all sales and adhering to cash-handling procedures
Collaborated with team members to manage high-volume periods, demonstrating strong multitasking and time management skills
Resolved customer inquiries and concerns professionally, ensuring a welcoming atmosphere and encouraging repeat business
Monitored inventory levels and restocked items as needed, contributing to smooth daily operations

The Purple Urchin

05.2024 - 08.2024

Managed a 6+ table section with a capacity of 50 guests, efficiently turning over tables approximately every hour in a fast-paced beachside environment
Delivered excellent service by promptly taking orders, serving food and beverages, and anticipating customer needs to ensure a memorable dining experience
Provided knowledgeable recommendations on menu items and drink options, enhancing customer satisfaction and increasing sales
Worked closely with the kitchen and bar staff to ensure timely and accurate delivery of food and drinks, even during peak service times
Maintained a clean and organized section, following all health and safety regulations to provide a safe dining environment for guests
Handled cash and electronic payments swiftly and accurately, ensuring a smooth checkout process
Built rapport with customers, contributing to a friendly and inviting atmosphere that encouraged repeat business
Adapted quickly to the dynamic beachside environment, demonstrating strong multitasking and problem-solving abilities under pressure

The Atlantic Grill

05.2023 - 08.2023

Managed a dedicated six-table section, ensuring exceptional service and attention to detail in a high-volume, upscale dining environment
Delivered personalized wine service, including recommendations and pairings, based on a deep understanding of the wine list and menu
Maintained a consistent table turnover rate of approximately two hours, balancing efficiency with the delivery of a quality dining experience
Collaborated closely with kitchen staff and sommeliers to coordinate timely and accurate food and beverage service
Developed strong relationships with repeat guests, enhancing their dining experience through attentive service and tailored recommendations
Efficiently handled POS transactions, including cash handling and credit card processing, ensuring accuracy and customer satisfaction
Adhered to all food safety and sanitation guidelines, maintaining a clean and organized work environment
Contributed to a positive team atmosphere, assisting colleagues during peak service times and participating in pre-shift meetings to stay informed about menu changes and specials

Throwback Brewery

05.2022 - 08.2022

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.