Tessa Latchman
Winter Haven, FL, USA,Florida
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
The Saatva Company
06.2019 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
Office Administrator
Stat Portable X-Ray
02.2017 - 05.2017
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Education
High School Diploma -
Preparatory Academy For Writers
Springfield Gardens, NY01.2017
Skills
- Data Entry
- Information Security
- Product Knowledge
- Appointment Scheduling
- Office Administration
- Legal Correspondence
- Critical Thinking
- Case Files Organization
- Document Control
- Legal Document Processing
- Client Applications Completion
- Memo Drafting and Typing
- Public Relations
- Appointment Setting
- Document Scanners
- Efficient Multi-Tasker
- File Organization
- Case Support
Timeline
Customer Service Representative
The Saatva Company
06.2019 - 06.2022
Office Administrator
Stat Portable X-Ray
02.2017 - 05.2017
High School Diploma -
Preparatory Academy For Writers
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