Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Tessa Leberman

EoS Fitness
Land O’ Lakes,FL
1
Certification
2
years of professional experience

Energetic and customer-focused, with natural ability to connect with people and address their needs. Possesses foundational understanding of customer service principles and adept at handling transactions and resolving conflicts. Committed to creating positive experiences and fostering customer loyalty.

Work History

Service Associate

6 Months
EoS Fitness | 02.2025 - 08.2025
  • Resolved member concerns with professionalism, escalating issues when needed.
  • Supported gym floor standards by restocking supplies and maintaining clean service areas.
  • Enforced club policies and access procedures to maintain a safe, welcoming a safe, welcoming environment..
  • Processed payments and updated account details accurately at point-of-sale systems.
  • Greeted members and verified check-ins using club software and front desk procedures.
  • Answered phone inquiries, providing membership, class, and facility information.

Team Member

1 Year 3 Months
Wingstop | 10.2023 - 01.2025
  • Prepared fresh chicken wings, fries, and sides following food safety standards
  • Maintained clean workstations, dining areas, and kitchen equipment throughout shifts
  • Restocked supplies, sauces, and ingredients to support smooth team operations
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated Operated point-of-sale system to process transactions efficiently. to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in a polite and professional manner.

Education

Associate of Arts - Computer Science Focused

Pasco-Hernando State College | New Port Richey, FL | 05.2025

Bachelor of Science - Political Science

Florida State University | Tallahassee, FL | 05.2029
  • Relevant Coursework: International Food and Culture & Introduction to Hospitality Management

Skills

Point-of-sale operation
Food handling/preparation
Sanitation standards compliance
Customer service
Sales experience
Reliability and attendance
Conflict resolution

Certification

  • Food Handler Certification (ServSafe)
  • Alcohol Handling Certification (ServSafe)
  • CPR/First Aid Certification (American Red Cross)

Timeline

Service Associate

EoS Fitness
02.2025 - 08.2025Read More

Team Member

Wingstop
10.2023 - 01.2025Read More

Pasco-Hernando State College

Associate of Arts from Computer Science Focused
Read More

Florida State University

Bachelor of Science from Political Science
Read More
Tessa Leberman