Tessa Long
Oxford,Michigan
Summary
Dedicated Program Director skilled in handling administrative, operational and outreach program functions. Bringing deep understanding of what it takes to run a high quality program and achieve desired results. Passionate and caring professional with experience in providing relief services to low- income and elderly populations. Adept at providing encouragement and support to patients and their families while navigating through life’s many challenges. Experienced in managing large patient caseloads in a caring, efficient and effective manner. Skilled in conflict resolution and communicating effectively with diverse populations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavioral Health Program Director
HomeMD Housecall Services
Waterford, MI
05.2021 - Current
- Developed behavioral health program from ground up, laying out framework and defining roles
- Managed 2 social workers, 3 RN's, and 1 assistant
- Improved success of program by making proactive adjustments to operations
- Resolved client issues quickly, increasing patient satisfaction and care
- Developed and organized proper work flows for RN's, Social Workers, and Case Managers
- Assessed patient issues and provided resources in efforts to decrease any strain their may be to their mental health
- Assisted with proper BHI billing codes
- Coordinated with primary care providers in regards to their patients mental health and resource needs
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance
- Provided ongoing direction and leadership for program operations
Service Coordinator
Samaritas
Rochester Hills, Michigan
07.2019 - 05.2021
- Managed 150 resident cases and closely monitored their ability to live independently
- Responsible for Assessing client needs and providing resources to enhance independent living, safety, and over all well being
- Coordinate and implement wellness education and enrichment programs to educate and support healthy lifestyles
- Coordinate with community resources to provide essential services for clients and their families
- Assists with implementation of volunteer support programs
- Collaborate with management in resolving resident disputes
- Established and maintain client files to monitor progress and comply with program requirements
- Effectively coordinated, planned, and managed execution of Covid Vaccination Clinic for over 150 clients and residents
Waitress
51 Diner
Oxford, MI
06.2014 - 10.2018
- Developed and cultivated repeat customer base by providing attentive and exceptional customer service over 4 years of employment.
- Supervised, mentored, trained, and coached new staff on procedures, duties, and responsibilities in job position.
- Thrived within fast-paced environment.
- Consistently multi-tasked by performing various positions in order to ensure quality service and customer satisfaction
- Continually communicated effectively to service diverse populations and provided positive and friendly atmospheres
Education
Bachelor's Degree - Psychology & Minor Criminal Justice
Oakland University
Rochester, MI12.2018
Skills
- Leadership
- Critical Thinking
- Excellent oral and written communication skills
- Highly organized / Detail Oriented
- Skilled problem solver / Conflict Resolution
- Relationship / Team Building
- Comprehensive Research Abilities
- Time Management
- Microsoft Office
Certification
Certified in First Aid Mental Health
Volunteer Work
Ascension Hospital & Kensington Church
Timeline
Behavioral Health Program Director
HomeMD Housecall Services
05.2021 - Current
Service Coordinator
Samaritas
07.2019 - 05.2021
Waitress
51 Diner
06.2014 - 10.2018
Bachelor's Degree - Psychology & Minor Criminal Justice
Oakland University