Tessa MacKay, BSN, RN
Marietta,GA
Summary
Dedicated and compassionate Registered Nurse with proven success providing exceptional patient-centered care in a fast-paced environment. Committed to delivering quality customer service and patient advocacy with outstanding interpersonal and communication skills. Proven leadership and motivational abilities, while emphasizing teamwork, throughout a progressive career history.
Overview
21
21
years of professional experience
1
1
Certification
Work History
RN, Med-Surg III
WellStar Regional Medical Center at Kennestone
03.2019 - 06.2024
- Delivered expert comprehensive care to patients with chronic, and often complex medical conditions on a 29- bed cardiac telemetry unit, specializing in congestive heart failure management.
- Excelled in patient advocacy and customer satisfaction with excellent interpersonal and communication skills, receiving highest praise on patient feedback surveys and a nomination for the Daisy award in 2019.
- Served as a relief charge nurse, delegating assignments and supervising team comprised of nurses, patient-care technicians, and unit secretaries.
- Provided high-quality training and educational support, while promoting teamwork, customer service, and patient safety as a nurse preceptor.
- Collaborated with interdisciplinary team to ensure quality CHF education and disease management resulting in unit recognition by the American Heart Association and the Joint Commission.
- Championed quality improvement initiatives through participation in shared leadership, enhancing patient safety, boosting teamwork and increasing staff morale.
Student Nurse Extern
WellStar Regional Medical Center at Kennestone
12.2017 - 03.2019
- Supported health care team by collecting vital signs, performing bedside diagnostic tests, and assisting with patient ADLs and mobility needs.
- Shadowed experienced nurses providing direct patient care, learning essential techniques for patient assessments, nursing interventions, and effective bedside manner.
- Developed strong time-management skills by prioritizing care of multiple patients in various hospital departments.
- Proactively sought out learning opportunities from experienced nurses and other healthcare professionals, growing in clinical knowledge and improving communication skills
Lead Esthetician
Spa Sydell
09.2015 - 11.2016
- Interviewed, hired, and trained new estheticians.
- Maintained highest number of return request clients through excellent customer service and delivery of effective and personable esthetic services.
- Collaborated with management to develop new service protocols and marketing and selling techniques.
Medical Aesthetician
Bella by Alethea
10.2011 - 03.2013
- Performed laser hair and vein removal, skin firming and hyper-pigmentation treatments under the supervision of a board-certified physician.
- Performed manual lymphatic drainage on clients post-treatment to decrease swelling and promote healing.
- Educated clients on post-treatment care instructions, recommended clinical skincare products, and developed effective treatment plans to address client needs and concerns.
- Organized successful promotional events showcasing the spa's expertise in medical aesthetics, attracting new clientele and boosting overall business.
Esthetician
Facelogic
07.2010 - 10.2011
- Consulted with clients to properly evaluate and develop skincare treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Maintained highest level of client satisfaction, loyalty and retention by providing personalized care and consistently delivering outstanding results.
- Actively contributed to increasing the Facelogic monthly membership base
Senior Esthetician
Spa Sydell
11.2005 - 06.2008
- Highly requested facialist and waxing specialist at the Buckhead location.
- Conducted comprehensive skin analyses to accurately determine appropriate treatments, ensuring a holistic approach to skincare and overall wellbeing.
- Improved overall spa revenue by upselling treatments and retail products effectively.
Store Manager/Lead Barista
Drinkmor Coffee Company
07.2003 - 10.2005
- Managed the start-up team in the successful opening and operation of a new coffee shop.
- Assisted owner in developing and implementing business strategies to increase sales by ensuring customer satisfaction and product loyalty.
- Managed inventory control, cash control, and store opening and closing procedures.
- Hired, trained and managed employees; scheduled staff to ensure adequate store coverage.
Education
Bachelor of Science - Nursing
Kennesaw State University
Kennesaw, GA12.2018
Licensed Aesthetician - Aesthetics
Atlanta Institute of Aesthetics
Dunwoody, GA07.2005
Bachelor of Science - Biology
Oglethorpe University
Atlanta, GA05.1997
Certification
Registered Professional Nurse, Georgia Board of Nursing, License # RN284705
Basic Life Support (BLS) certified by the American Heart Association
Certificates of Completion: SBIRT Foundations Training for Nurses (M-31), National Institute of Health
Stroke Scale (V3-1st Certification)
CYAAR training to carry and administer Naloxone
Licensed Esthetician, Georgia State Board of Cosmetology, License #ES002543
Certificates of Completion: Botox and Juvederm Injectable Training, The Injectable Academy, LLC
Timeline
RN, Med-Surg III
WellStar Regional Medical Center at Kennestone
03.2019 - 06.2024
Student Nurse Extern
WellStar Regional Medical Center at Kennestone
12.2017 - 03.2019
Lead Esthetician
Spa Sydell
09.2015 - 11.2016
Medical Aesthetician
Bella by Alethea
10.2011 - 03.2013
Esthetician
Facelogic
07.2010 - 10.2011
Senior Esthetician
Spa Sydell
11.2005 - 06.2008
Store Manager/Lead Barista
Drinkmor Coffee Company
07.2003 - 10.2005
Registered Professional Nurse, Georgia Board of Nursing, License # RN284705
Basic Life Support (BLS) certified by the American Heart Association
Certificates of Completion: SBIRT Foundations Training for Nurses (M-31), National Institute of Health
Stroke Scale (V3-1st Certification)
CYAAR training to carry and administer Naloxone
Licensed Esthetician, Georgia State Board of Cosmetology, License #ES002543
Certificates of Completion: Botox and Juvederm Injectable Training, The Injectable Academy, LLC
Bachelor of Science - Nursing
Kennesaw State University
Licensed Aesthetician - Aesthetics
Atlanta Institute of Aesthetics
Bachelor of Science - Biology
Oglethorpe University
Similar Profiles
ROSANA GRADDICKROSANA GRADDICK
RN IMCU / ICU / ER Floater at Wellstar Kennestone Medical CenterRN IMCU / ICU / ER Floater at Wellstar Kennestone Medical Center
Bernina SutphinBernina Sutphin
Registered Nurse, Ortho/Neuro/Medical Surgical Registered Nurse at WellStar Kennestone Regional HospitalRegistered Nurse, Ortho/Neuro/Medical Surgical Registered Nurse at WellStar Kennestone Regional Hospital
Jesseca KeelJesseca Keel
MLT Trainer at Kennestone Regional Medical CenterMLT Trainer at Kennestone Regional Medical Center