Summary
Overview
Work History
Education
Skills
Certification
Volunteer
Timeline
Generic

TESSA MARSHALL

Philadelphia,United States

Summary

Dependable, hardworking professional offering a strong background in customer service, assisting clients in person or over the phone, and being a team player in high stress and fast-paced situations. Prepared to utilize years of customer service experience and schooling to take on challenging new positions. Natural people-person successful at building connections with customers, clients, team members, and managers. Highly organized, proactive, and punctual with a team-oriented mentality.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Veterinary Assistant

VCA Hospitals
07.2023 - Current
  • Assisted veterinarians during examinations and surgical procedures, ensuring animal safety and comfort.
  • Administered medications and vaccines as directed, maintaining accurate patient records for optimal care continuity.
  • Educated pet owners on proper care, nutrition, and preventive health measures to enhance animal wellness.
  • Managed inventory of medical supplies and equipment, ensuring availability for daily operations and emergencies.
  • Trained new staff on protocols, fostering team development and enhancing overall clinic performance.

Client Service Coordinator

BluePearl Specialty + Emergency
12.2020 - 07.2023
  • Manage high-volume multi-line phone calls for specialty and emergency services
  • Provide efficient communication with clients and doctors with working knowledge of medical terminology, common medications, and common illnesses
  • Basic triage of patients to help determine emergent cases
  • Develop familiar working relationships with long-term specialty service clients and patients to assist them quickly and efficiently
  • Assist with dispensing and refilling patient medications
  • Communicate with outside pharmacies for prescription fulfillment
  • Admit and discharge patients through emergency and specialty services
  • Maintain and update patient and client information in electronic medical records
  • Liaison with other hospitals to update and complete medical records
  • Process credit card, check, and cash transactions
  • Perform daily accounting procedures

Customer Service Cashier

ShopRite Of Morrell Plaza
03.2016 - 05.2021
    • Answer phone calls to assist customers with questions and orders
    • Collaborate with front-end staff to assist customers in person
    • Maximize customer satisfaction by assisting customers to complete purchases, locate items, and enroll for rewards programs
    • Maintain high productivity by efficiently processing cash, credit/debit, and voucher program payments for customers
    • Provide skilled backup for team members with knowledge of cashiering and bookkeeping protocols
    • Manage lottery services and inventory
    • Redeem coupons and cross-sold products
    • Process cash deposits and verify online, audit credit card payments

Unit Clerk

Jefferson Health Northeast
12.2019 - 11.2020
  • Answer phone calls and assist patients with their needs
  • Assist nurses with filing patient charts and updating patient information
  • Order new supplies as needed
  • Admit and discharge patients as needed
  • Maintain clean, organized nurse stations and work spaces

Education

No Degree - Psychology

Millersville University of Pennsylvania
Millersville, PA

Career Diploma - Veterinary Assistant

Penn Foster Career School
Scranton, PA
06.2023

High School Diploma -

Archbishop Ryan High School
06.2018

Skills

  • Knowledge of Veterinary terminology
  • Animal Restraint
  • Animal Examination
  • Problem resolution
  • Reliable & dependable
  • Detail-oriented
  • Bookkeeping
  • Ability to work under pressure
  • Credit, check, and cash processing
  • Client communication
  • Attention to detail

Certification

Veterinary Professional Certification - Fear Free

Volunteer

Special Equestrians - Warrington, PA

Mar 2023 - Current

Timeline

Veterinary Assistant

VCA Hospitals
07.2023 - Current

Client Service Coordinator

BluePearl Specialty + Emergency
12.2020 - 07.2023

Unit Clerk

Jefferson Health Northeast
12.2019 - 11.2020

Customer Service Cashier

ShopRite Of Morrell Plaza
03.2016 - 05.2021

No Degree - Psychology

Millersville University of Pennsylvania

High School Diploma -

Archbishop Ryan High School

Career Diploma - Veterinary Assistant

Penn Foster Career School

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