Tessa Martinez
Palm Harbor,FL
Summary
Personable hard-working Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Medical Receptionist
Gulf Coast Rehabilitation & Wellness Center
Palm Harbor, FL
10.2023 - Current
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Answered phone calls, directed inquiries, and took messages.
- Organized patient files according to HIPAA guidelines.
- Greeted patients warmly and provided excellent service.
- Monitored email inbox; prioritized requests accordingly daily.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- . Conducted appointment reminder calls to reduce no-shows.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered phones promptly and directed calls appropriately.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered insurance, demographics and health history into patient database.
Education
Bachelor of Science - Business Administration And Management
St. Petersburg College
Clearwater, FL05-2025
Skills
- HIPAA Guidelines
- Front Desk Operations
- Documentation
- Telephone Etiquette
- Microsoft Office
- Appointment management
- Patient Scheduling
- Payment Collection
- Records Management
- Medical Transcription
- Appointment Scheduling
- Records Maintenance
- Understanding of medical laws
Certification
- CNA licensed
- CPR certified
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Medical Receptionist
Gulf Coast Rehabilitation & Wellness Center
10.2023 - Current
Bachelor of Science - Business Administration And Management
St. Petersburg College
- CNA licensed
- CPR certified
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