Tessa Mingie
Knoxville,TN
Summary
Experienced candidate successful at managing multiple priorities with a positive attitude and expertly completing tasks with focus on quality. Detail-oriented and highly organized with superb people-skills and problem solving abilities.
Dependable and quick-learning. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Executive Personal Assistant
TMA Services LLC.
10.2009 - 09.2023
- Answered high volume of phone calls and email inquiries.
- Updated and maintained confidential databases and records.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets
- Answered over 50 phone calls a day and addressed customer questions and concerns to promote satisfaction and continued business
- Filed paperwork and organized computer-based information
Cashier
Firehouse Subs
01.2009 - 09.2009
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Janitorial
Service Solutions Company
01.2009 - 09.2009
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Provided assistance to other staff members with cleaning of difficult areas.
Call Center Representative
Answer Financial
10.2007 - 04.2008
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Sought ways to improve processes and services provided.
- Attended telephone skills and program information training sessions to boost aptitude
- Developed and updated databases to handle customer data
Housekeeper
Hampton Inn Suites
03.2007 - 08.2007
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
GED -
Roane State Community College
Harriman, TN08.2008
Skills
- Administrative Management
- Meeting Planning
- Preventive Maintenance
- Customer Service
- Communication Skills
Timeline
Executive Personal Assistant
TMA Services LLC.
10.2009 - 09.2023
Cashier
Firehouse Subs
01.2009 - 09.2009
Janitorial
Service Solutions Company
01.2009 - 09.2009
Call Center Representative
Answer Financial
10.2007 - 04.2008
Housekeeper
Hampton Inn Suites
03.2007 - 08.2007
GED -
Roane State Community College
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