Tessa Morris

• Collaborated with cross-functional teams to ensure execution of merchandise strategies across all channels.
• Contributed to the development of company-wide training programs for new Associate Merchants. (AMDP)
• Established strong working relationships with suppliers, negotiating favorable terms and securing exclusive products for the stores and online.
• Fostered a positive work environment by promoting teamwork, open communication, and a strong focus on customer service.
• Conducted regular competitor analysis to identify market trends, opportunities for growth.
• Analyzed sales performance data for actionable insights, leading to informed business decisions and improved results.
• Mentored junior team members in merchandising best practices, fostering professional development and career growth opportunities within the organization.

Supervise front-end associates, including cashiers, self-checkout attendants, customer service staff, and cart pushers.

Conduct performance evaluations, identify training needs, and implement development plans for team members.

Resolve escalated customer concerns related to returns, exchanges, or general inquiries.

Monitor cash handling, security measures, and compliance with loss prevention policies

Conduct regular safety checks and enforce safety guidelines, particularly regarding equipment use (e.g., carts, cash registers).

Ensure compliance with financial procedures such as cash reconciliation, deposits, and audits.

Foster a positive work environment by encouraging open communication, team collaboration, and recognition of team achievements.

Implement solutions for improving service delivery, reducing wait times, and increasing overall customer satisfaction.

Promote Walmart’s various customer engagement initiatives, such as loyalty programs or payment options (e.g., Walmart Pay).

Leading store event programs and fundraising events for local charities as the Store Event Champion.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Mentored team members to enhance professional development and accountability in workplace.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.