Tessa Nichols
Matthews,NC
Summary
Experienced Senior Analyst with a strong background in technology, specifically in the banking and finance industry, spanning over 30 years. Possessing exceptional planning, organizational, and communication skills. Adept at independently conducting thorough analysis and providing valuable recommendations. Proficient in data modeling and skilled in client management. Seeking an opportunity to showcase analytical prowess and customer service expertise in a highly productive and professional environment. Goal is to contribute to a company where skills can be effectively leveraged to identify and disseminate crucial knowledge for the benefit of colleagues and clients.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sr. Analyst Technology Business Management/Chief of Staff
Bread Financial Holdings, Inc
08.2021 - 12.2024
- Collaborated with 8 cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Mentored new hires (approximately 10/month) for all of Technology, fostering professional development while enhancing overall team performance.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Created 3 dashboards to monitor and track key performance indicators.
- Implemented 2 business intelligence solutions to increase operational efficiency.
- Established strong relationships with 3 key stakeholders, fostering collaboration and trust.
- Assisted with budgeting and financial planning, optimizing resource allocation and expenditure control.
- Negotiated high-value contracts, resulting in cost savings and improved partnerships.
- Performed financial and managerial analyses to evaluate data and make recommendations, provided data to create financial reports and projections and conduct presentations.
- Enhanced team productivity by streamlining 2 workflow processes and implementing time-saving strategies.
- Nurtured strong working relationships with the Technology Leaders, ensuring their needs were met while exceeding expectations on deliverables.
- Generated 5 weekly/monthly reports to evaluate specific business requirements.
- Developed complex dashboard reporting to track business performance metrics.
- Identified patterns and trends in large data sets and provided actionable insights.
- Ensured regulatory compliance across all divisions by ensuring processes were in place to cover Technology policies.
Software Engineer
Wells Fargo Digital Technology
04.2020 - 08.2021
- Vulnerability Management for all environments including over 100 applications
- Patch Management for Middleware for over 100 applications
- Run on average two monthly change controls for any Vulnerability remediation needed
- Hold weekly question answer sessions regarding the mitigation process.
- Analyzed proposed technical solutions based on customer requirements.
Application Systems Engineer
Wells Fargo Digital Technology
09.2017 - 04.2020
- Release/Implementation Manager for two tablet related projects under ATM/digital teller umbrella
- Technical Analyst for all tablet related projects
- Assist project managers with timelines and tasks
- Draft Documentation and complete any needed JIRA requests
- Production Support for tablet applications (third in the call tree for EACO issues)
- Work with interface partners to resolve production issues for both tablet applications
- Document RCA for every PRB ticket and CR monthly
- Document Playbooks for both tablet applications for production support L2 teams
- Provide all details for change coordinator for Change Record tickets
- Schedule deployments for both tablet apps
- Facilitate deployment /installation calls which includes making sure that the appropriate testing is completed in QA, UAT, and for user checkout
- Participate in the review of all documentation for any projects regarding the tablet applications
- Certify EACO playbooks yearly for both tablet apps
- Review and/or create all required documentation for CRs
- Monthly testing coordination for all CRs with QA team
- Ensure Approvals are obtained without CRs being arbitrated
- Annual review for both tablet apps for CRs
- Make sure tablet apps stay compliant
- Monthly JIRA requests for snapshot updates
- Keep SDLC documentation up to date
- Make sure monitoring for both applications is in place - SPLUNK, App Dynamics
- Assist in designing SPLUNK dashboards for both applications.
- Contributed to the development of best practices for application engineering, promoting a culture of continuous improvement within the team.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
Technical Analyst/Business System Consultant - Teller System
Wells Fargo
05.2016 - 09.2017
- Act as Technical Lead for all projects that came about due to issues in production - as a way of keeping branch environments more stable (network, hardware, software, etc.)
- Draft documentation /FSDs/Tech Specs/Test Plans/Test Scripts
- Act as liaison to business and to developers /engineers/architects
- Attend business conferences to speak to plans for production.
Test and Learn SVT Application Systems Build Engineer
Wells Fargo
05.2013 - 05.2016
- Merge code changes quickly
- Evaluate required testing – regression is often not completed
- Install in store (for no more than 30 days)
- Provide production support (to help desk, second level support, and to store employees)
- Decommission from store(s) – at most will be installed in 2 stores
- Analyze learnings and pass to corporate team
- Decide next phase or step in meeting corporate wide goal
- Very fast paced – projects cannot last more than two months start to finish
- Must often wear many hats and play many parts within the Enterprise Project Management Methodology phases.
Test and Learn SVT Systems Analyst/Business Systems Consultant
Wells Fargo
10.2008 - 05.2013
- Gain understanding of corporate wide business goals
- Glean understanding from direct line of business of current problem w/in the SVT application and or w/ current hardware that needs to be solved
- Assist in drafting what needs to be learned
- Determine if any interface apps could be impacted
- Help determine which vendor to use and/or which hardware might or might not be the best go forward
- Decide the best arena to learn in – store vs
- Lab
- Draft technical requirements/changes
- Act as back up to manager
- Team Lead /go to resource for all tech questions
- Involved in the projects from beginning to end, including kickoff, all documentation review, testing, deployment and post deployment support.
Systems Technical Analyst for teller system
Wells Fargo
05.2007 - 10.2008
- Technical writer Teller application
- Understanding of code changes
- Aware of implications to other transactions w/in ARGO (First Union Teller System)
- Interface application knowledge
- Provide updates in Project meetings
- Assist in development of project timelines and plans
- Review technical design w/ QA team for understanding
- Approve test plan and scripts on behalf of Argo manager
- Defect management and resolution during the testing phases
- Production support when issues arose w/ an Argo Release
- Application Systems Analyst/Developer
- Developed code - teller application
- Reviewed technical requirements w/ business analyst
- Provided modules changed for FSD
- Reviewed test plans and scripts - to ensure coverage of all code changes
- Unit testing of code changes
- Defect Resolution
- Certification of new peripherals – assist Retail Desktop
- Work w/ vendors to update DLL’s
- Package distribution – prepared changes to send to Retail Desktop for inclusion
- SMS distribution – packaging code for release into production
- Chaired bridge lines – SMS distribution to production servers
- Production Support – install to teller system workstations, research of break/fix issues w/current code
- Third level support for help desk.
Quality Assurance Analyst for ARGO teller AND Business Analyst for ARGO teller
Wells Fargo
10.2006 - 05.2007
- Review functional design for testable requirements
- Draft test plans and test scripts
- Running pass/fail reports - Quality Center
- Project management
- Data requests (ART and now DIBS)
- ET and UAT testing
- Production Verification
- Work w/ Business Partner to understand business requirements
- Discuss w/ Systems analyst and/or developer to understand code changes
- Draft Functional System Design
- Walk through w/ interface partners and stakeholders
- Provide understanding to QA team for testing
- Review test plans
- Provide assistance in initial testing (SIT and Unit)
- Review and approve communication to stores for accuracy in changes
- Assist with production support – clarify issues.
Education
BS in General Education Math and Science - Education
North Carolina State University
Raleigh, NC06.1992
Skills
- Risk/Compliance Control
- Vulnerability Management
- Project Management
- Quality Assurance
- Systems/Technical Analyst
- Release Manager
- Change Management
- Implementation Manager
- Business Systems Consultant
- Agile Methodology
- Teller Systems (First Union, Wachovia, Wells Fargo)
- JIRA
- Microsoft Visio
- Microsoft Outlook
- Service Now
- Wiki Share site Design
- iMovie Editing
- Client Relationship Management
- Data Analysis
- Performance monitoring
- Knowledge of business operations
- Report Preparation
- Advanced Excel
- Tech-Savvy
- Budget Planning
- Financial Forecasting
- Analytical Thinking
- Process Improvements
- Documentation And Reporting
- Regulatory Compliance
- Process enhancement
- Risk Mitigation
- Information Gathering
- Workflow Analysis
- Audit Support
- Compliance Analysis
- Budget Forecasting
- Budget Development
- Team Collaboration
- Process Improvement
- Technical Writing
Certification
Teaching Certification Grades 6-9 (Math and Science)
Timeline
Sr. Analyst Technology Business Management/Chief of Staff
Bread Financial Holdings, Inc
08.2021 - 12.2024
Software Engineer
Wells Fargo Digital Technology
04.2020 - 08.2021
Application Systems Engineer
Wells Fargo Digital Technology
09.2017 - 04.2020
Technical Analyst/Business System Consultant - Teller System
Wells Fargo
05.2016 - 09.2017
Test and Learn SVT Application Systems Build Engineer
Wells Fargo
05.2013 - 05.2016
Test and Learn SVT Systems Analyst/Business Systems Consultant
Wells Fargo
10.2008 - 05.2013
Systems Technical Analyst for teller system
Wells Fargo
05.2007 - 10.2008
Quality Assurance Analyst for ARGO teller AND Business Analyst for ARGO teller
Wells Fargo
10.2006 - 05.2007
BS in General Education Math and Science - Education
North Carolina State University
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