Tessa Nicolaides
Salt Lake City
Summary
Dynamic leader with extensive experience at The Road Home, excelling in team development and facility management. Successfully supervised over forty employees, ensuring operational excellence in a 24/7 shelter environment. Proven track record in partnership building and problem-solving.
A management professional with proven track record in overseeing center operations and enhancing team productivity. Known for achieving operational excellence through strategic planning and staff development. Reliable team collaborator with strong focus on results and adaptability to changing circumstances.
Overview
10
10
years of professional experience
Work History
Connie Crosby Family Resource Center Director
The Road Home
10.2022 - Current
- Directly supervise four managers and indirectly supervise over forty employees.
- Oversee the shelter fiscal budget and spend-down.
- Indirectly supervise the Shelter Housing Focused Case Management, Family Street Outreach, Family Hotel Program, Housing Advocate, and Family Engagement teams.
- Collaborate with community partners, including the Unified Police Department, Midvale City Manager, Midvale Mayor, Unified Fire Department, Canyons School District, United Way, YWCA, SVS, VOA, etc.
- Manage relationships and communication with onsite community partners such as Utah Community Action, Premier Security, Department of Workforce Services, Canyons School District McKinney-Vento School Liaisons, Fourth Street Clinic, MCOT, Unified Police Department Homeless Resource Officers, DCFS, etc.
- Oversee a 24/7 facility with a capacity of 300 individuals, averaging 85-90 families staying in the shelter each night.
- Work with Utah Community Action to ensure that 85% of the families in the shelter are TANF eligible.
- Ensure the safety and security of the shelter environment for all guests and staff.
- Maintain the facility's operations, ensuring all programs run smoothly and effectively.
Housing Navigation Manager
The Road Home
06.2019 - 10.2022
- Supervised a team of six Housing Navigators across four different Homeless Resource Centers.
- Conducted weekly one-on-one supervision meetings focused on professional development.
- Led a weekly Community Triage Meeting for the Salt Lake Valley Coalition to End Homelessness.
- Managed the prioritization of clients through the Community Triage Meeting for permanent supportive housing projects and federally funded housing programs.
- Maintained a by-name list through the Homeless Management Information System database for the Community Triage Group.
- Trained community members on Coordinated Entry and client prioritization for housing programs.
- Approved all unit eligibility paperwork for 18 federally funded housing grants.
- Oversaw the budgeting and spend-down of 18 federally funded housing grants.
- Requested and approved check requests for housing programs.
- Completed file audits to ensure correct eligibility paperwork and documentation.
- Acted as Co-chair for Landlord Engagement Task Group for Salt Lake Valley Coalition to End Homelessness
Housing Specialist Team Lead
The Road Home
05.2017 - 06.2019
- Supervised four Housing Specialists.
- Conducted training sessions for all new hires.
- Assisted clients in verifying eligibility and locating units for permanent housing.
- Requested checks and managed enrollments in multiple housing databases, including the Homeless Management Information System (HMIS).
- Built relationships and rapport with private landlords and property managers in the community.
- Communicated with and assisted clients during daily open office hours.
- Approved all unit eligibility files.
- Managed Excel spreadsheets tracking clients' housing progress and moves into housing.
Housing Eligibility Controller
The Road Home
02.2015 - 05.2017
- Approved all client eligibility files for Veterans, Singles, Families, and permanent housing clients.
- Issued Bishops Storehouse and Desert Industries vouchers for clients moving into housing, and managed the tracking and spend-down of LDS vouchers.
- Conducted weekly file audits and implemented necessary corrections.
- Attended weekly Excel training sessions.
- Learned eligibility requirements for 18 federally funded housing grants.
- Conducted trainings on verifying client homeless chronicity to meet HUD requirements.
- Completed all monthly, quarterly, bi-annual, and annual housing reports.
- Maintained an updated housing reports calendar.
Education
Bachelor of Science - English
Utah State University
Logan, UT12-2014
Skills
- Team building
- Training and mentoring
- Team development
- Facility management
- Emergency response
- Program management
- Licensing requirements
- Partnership building
- Customer service
- Problem-solving
- Attention to detail
Timeline
Connie Crosby Family Resource Center Director
The Road Home
10.2022 - Current
Housing Navigation Manager
The Road Home
06.2019 - 10.2022
Housing Specialist Team Lead
The Road Home
05.2017 - 06.2019
Housing Eligibility Controller
The Road Home
02.2015 - 05.2017
Bachelor of Science - English
Utah State University
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