Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tessa Oushan

New York,NY

Summary

Experienced Customer Service Representative fluent in English and Spanish. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. 5+ years of experience in both in person front desk and virtual settings.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Interpreter

Kelly Services
04.2024 - Current
  • Provided exceptional Spanish & English customer service by remaining patient, empathetic, and understanding throughout each interaction.
  • Actively participated in ongoing professional development opportunities to stay current on best practices in the field of language interpretation services.
  • Managed high call volume efficiently, reducing wait times for customers seeking language assistance.
  • Handled a range of calls from insurance to emergencies.

English Teacher

Preply & UT Assist
03.2022 - 04.2024
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Improved virtual classroom management by implementing consistent routines and clear expectations for behavior.
  • Taught grades K-8 as well as adults in developing english skills.

Customer Sales Support Representative

Amazing Lash Studio
02.2019 - 08.2022
  • Sold company products to potential clients and gave detailed information on deals, bundles, and monthly plans.
  • Handled customer inquiries regarding products and appointments.
  • Evaluated competitor offerings regularly in order to remain informed about industry advancements while maintaining a competitive edge.
  • Developed strong relationships with key clients by consistently exceeding expectations in terms of service quality and reliability.
  • Coordinated order processing, shipping, and billing procedures to ensure timely delivery and accurate invoicing for all transactions.

Personal Assistant

Lyanna’s Preschool And Daycare
05.2016 - 08.2019
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Answered phone calls and addressed parent’s questions and concerns to promote satisfaction and continued business.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Ran personal and professional errands for teacher.
  • Input meal charts and logged critical information into system.

Education

Bachelor Of Science -

NYU (New York University)
New York, NY

High School Diploma -

Independence High School
Roseville, CA
05.2019

Skills

  • SaaS proficiency
  • Complaint resolution
  • Cultural Sensitivity
  • Customer Support
  • Problem-Solving
  • Call center experience
  • Medical terminology and assistance
  • Payment Processing
  • Records Review
  • Upselling strategies
  • Caller Assistance
  • Sales Promotion

Certification

  • Certificate in Customer Service Skills- Alison 2024
  • Certification in Medical Billing and Coding - Alison 2024

Languages

Spanish
Native or Bilingual
French
Full Professional
English
Native or Bilingual

Timeline

Customer Service Interpreter

Kelly Services
04.2024 - Current

English Teacher

Preply & UT Assist
03.2022 - 04.2024

Customer Sales Support Representative

Amazing Lash Studio
02.2019 - 08.2022

Personal Assistant

Lyanna’s Preschool And Daycare
05.2016 - 08.2019

Bachelor Of Science -

NYU (New York University)

High School Diploma -

Independence High School

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Tessa Oushan