Tessa Palmese
New Port Richey,FL
Summary
Dynamic Registered Behavioral Technician with a proven track record at Autism Interacts ABA, specializing in social skills development and behavior reduction strategies. Adept at fostering trust with clients and implementing effective daily living skills training, resulting in significant behavioral improvements. Committed to ongoing professional growth and collaborative care.
Behavioral health professional prepared for impactful roles in therapeutic settings. Known for implementing effective behavior plans and fostering significant improvements in client behavior. Highly collaborative, with focus on teamwork and adaptability. Adept at client observation, data analysis, and maintaining supportive environment.
Registered behavioral technician with strong background in applied behavior analysis and behavioral intervention strategies. Proven ability to foster positive outcomes through collaboration, adaptability, and effective communication. Skilled in data collection, behavior plan implementation, and supporting clients' developmental goals. Known for reliability and results-driven approach in dynamic environments.
Overview
15
15
years of professional experience
Work History
Registered Behavioral Technician
Autism Interacts ABA
09.2024 - Current
- Implemented individualized treatment plans to support behavioral growth in clients.
- Assisted in data collection and analysis to track client progress effectively.
- Collaborated with multidisciplinary teams to ensure cohesive care for clients.
- Utilized ABA techniques to facilitate skill acquisition and reduce challenging behaviors.
- Engaged in ongoing training to enhance knowledge of behavioral intervention strategies.
- Developed positive relationships with clients, fostering trust and engagement during sessions.
- Monitored client behavior and reported changes to supervisors for timely adjustments.
- Maintained accurate documentation of client sessions in compliance with best practices.
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Supported clients in achieving their goals through consistent data collection and analysis.
- Increased client engagement by employing creative and age-appropriate activities during sessions.
- Effectively managed challenging situations by employing de-escalation techniques as needed for client safety and wellbeing.
- Adapted instructional materials based on client performance data, ensuring continued progress toward goals.
- Streamlined daily routines for clients using visual schedules, prompting systems, and other organizational tools as needed.
- Promoted a safe environment, ensuring adherence to agency policies and procedures.
- Consistently met compliance requirements by maintaining up-to-date certifications and trainings.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Provided compassionate care while addressing clients'' unique needs and preferences.
Registered Behavioral Technician
Bass Aba
06.2022 - 08.2024
- Established rapport with clients, fostering trust and positive relationships that facilitated learning opportunities.
- Supported smooth transitions between activities during therapy sessions, minimizing disruptions and maximizing productivity.
- Contributed to successful case management by collaborating closely with supervisors on treatment plan adjustments.
- Maintained accurate records, contributing to the overall success of treatment plans.
- Improved communication skills among clients through targeted social skills training interventions.
- Participated in ongoing professional development to stay current on best practices within the field of Applied Behavior Analysis.
- Facilitated skill acquisition through systematic instruction and reinforcement strategies tailored to individual client needs.
- Guided families in implementing behavior support strategies at home, fostering consistency across environments.
- Assisted Board Certified Behavior Analysts in developing evidence-based strategies for optimal results.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Worked as part of collaborative team to address changing needs of children and families.
- Learned specialized behavior approaches to implement behavioral strategies.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Provided therapeutic activities to assist with patient development.
- Assisted in development of therapeutic activities for patients.
- Maintained patient records, documenting changes in patient condition.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Treated clients and families with respect and dignity.
Manager
G-mart
05.2020 - 06.2022
- Oversaw daily operations, ensuring efficiency and adherence to company standards.
- Developed and implemented process improvements to enhance team productivity.
- Trained and mentored staff on operational best practices and safety protocols.
- Analyzed workflow processes to identify areas for optimization and cost reduction.
- Managed inventory levels, ensuring compliance with supply chain requirements.
- Oversaw daily store operations, ensuring compliance with company policies and standards.
- Trained and mentored staff, enhancing team performance and customer service skills.
Key Holder
Beach Zone
05.2019 - 07.2020
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service standards and product knowledge.
- Managed cash handling processes, including balancing registers and processing transactions accurately.
- Implemented inventory control measures, optimizing stock levels to reduce shrinkage.
- Coordinated visual merchandising efforts to enhance product displays and drive sales.
- Trained and mentored new staff on customer service protocols and operational procedures.
Customer Service Associate
Wawa
10.2015 - 02.2019
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Streamlined order processing by implementing best practices in system usage and workflow management.
- Mentored junior associates on customer service protocols, enhancing team performance and service quality.
- Led initiatives to improve customer satisfaction scores through feedback analysis and process adjustments.
- Analyzed customer feedback data to identify trends, driving strategic decisions for service enhancements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Trained new associates in customer service protocols, elevating overall team's performance.
Food Manager
Tropical Smoothie Cafe
07.2011 - 09.2015
- Oversaw daily operations, ensuring compliance with food safety regulations and quality standards.
- Managed inventory control, optimizing stock levels to reduce waste and enhance efficiency.
- Developed and implemented training programs for staff on food handling and sanitation practices.
- Coordinated menu planning, incorporating seasonal ingredients to enhance customer satisfaction and engagement.
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on operational procedures and best practices.
- Coordinated workflow to optimize efficiency during peak hours.
- Resolved customer inquiries and complaints, fostering a positive service experience.
- Conducted regular inventory audits to maintain stock levels and minimize loss.
- Developed staff schedules, balancing coverage with labor costs effectively.
- Trained new employees and delegated daily tasks and responsibilities.
Shift Leader
Panera Bread
02.2010 - 07.2011
- Implemented process improvements that enhanced service delivery and reduced wait times.
- Collaborated with management to identify training needs and develop training programs for staff.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on food preparation standards and customer service excellence.
- Developed training materials for new staff, ensuring adherence to company policies and operational procedures.
- Collaborated with cross-functional teams to address complex customer issues, fostering a cohesive support environment.
- Established performance benchmarks for team members, promoting accountability and continuous improvement efforts.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
- Supervised daily operations to ensure efficient service and adherence to quality standards.
Education
High School Diploma -
Seminole High School
Seminole, FlSkills
- Social skills development
- Behavior reduction strategies
- Daily living skills training
- Intraverbal training
Timeline
Registered Behavioral Technician
Autism Interacts ABA
09.2024 - Current
Registered Behavioral Technician
Bass Aba
06.2022 - 08.2024
Manager
G-mart
05.2020 - 06.2022
Key Holder
Beach Zone
05.2019 - 07.2020
Customer Service Associate
Wawa
10.2015 - 02.2019
Food Manager
Tropical Smoothie Cafe
07.2011 - 09.2015
Shift Leader
Panera Bread
02.2010 - 07.2011
High School Diploma -
Seminole High School
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