Tessa Fellerer

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight making sure all team members are providing a great customer
service experience at all times.
• High involvement in all front desk related tasks: greeting and welcoming members, gym
tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding, in Paycom, for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensuring self and team members are implementing and adhering to all company policies
and procedures.
• Responsible for ordering supplies and tracking inventory.
Essential Behavior Requirements
• Customer Service: communicates and interacts with customers (including coworkers and
the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes
(sees the situation from the customer’s perspective) and works together to solve the
problem.

• Problem Solving: recognizes and defines problems; analyzes relevant information;
encourages alternative solutions and plans to resolve situations; seeks additional
assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate
behavior and language.
• Communication: Ability to maintain timely and effective communication with staff,
supervisors, and various departments to increase productivity and to prevent
misunderstandings or disagreements from arising.

• Write Pos for clients
• Payroll for employees
• Assign tasks to employees
• Order supplies and distribute said supplies,
• Run audit employee’s areas
• Meet with clients on SOP, train employees on SOPs,
• Hire new employees and train them on first day
• Assist with GMP triple cleans, and audit with clients.
• Fostered a culture of continuous improvement by encouraging team members to share feedback and ideas for optimization in site management processes.
• Continuously updated industry knowledge, staying abreast of new technologies and methods for improved construction processes and job site management.
• Implemented innovative construction techniques that led to increased efficiency, reduced costs, and a more sustainable approach to site management.
• Enhanced project efficiency by implementing electrical safety protocols and site management procedures.

• Manage 'Man down radios'. Monday -Friday Customer service
• Camera Patrols.
• Trained new team members on site policies and procedures.
• Maintained records and logs of work performed and materials and equipment used.
• Worked with personnel and managers to meet strict timelines.
• Oversaw personnel safety and efforts at work site.
• Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
• Implemented best practices and safe operating procedures.
• Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
• Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
• Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Developed work schedules for team members to maximize shift coverage.
• Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
• Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
• Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
• Oversaw equipment maintenance routines regularly ensuring optimal performance levels across all machinery used onsite.
• Managed subcontractors effectively, monitoring performance and offering guidance as needed to ensure alignment with overall project goals.
• Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
• Fostered strong relationships with stakeholders by providing regular, detailed project updates.
• Conducted regular safety drills to ensure team preparedness in case of emergencies, prioritizing worker well-being.
• Provided onsite training to help develop employee skills.
• Developed comprehensive project schedules to optimize resources and minimize downtime.

• Secure the bank, handle transfers, and handle unruly clients.

• Schedule new employees
• Interviewing and training
• Drug test employees, contact Walmart Management for Security issues
• Rollover schedules
• stand at post, armed, communication between me and officer, moved from Regular Officer to Field Supervisor then to Regional Account Manager in a month
• Worked with Atlas based team to open Egress officers to 42 stores
• Armed Guard Tested Proficient
• Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
• Conducted comprehensive market analysis to identify trends, competitor activities, and potential areas of improvement.
• Achieved regional sales targets by developing strategic plans and executing effective account management practices.
• Delivered engaging presentations showcasing product offerings tailored to individual client needs, ultimately driving sales growth.

• Company Overview: (Contract)
• Preformed patrols, secured incoming trucks and chemicals, responded to safety concerns, trained new employees, communicated by walkie talkie, entered data into computer, armed.
• (Contract)
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.