Tessa Paulson
Ocean Springs,MS
Summary
Dynamic team player with exceptional communication skills and a proven track record in guest relations. Known for problem-solving abilities and enhancing customer experiences through effective conflict resolution and attentive service.
Experienced with guest services and front desk management. Utilizes strong interpersonal skills to ensure guest satisfaction and resolve issues promptly.
Overview
40
40
years of professional experience
Work History
Food Vendor
Burger Bar Crave
Ocean Springs, MS
03.2026 - Current
- Operated food preparation equipment to ensure efficient service during peak hours.
- Delivered excellent customer service by taking orders and addressing inquiries promptly.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Assisted in inventory management by tracking stock levels and restocking supplies as needed.
Card Dealer
Boomtown Casino Biloxi
Biloxi, MS
03.2025 - 01.2026
- Dealt cards in various games, ensuring adherence to house rules and game integrity.
- Managed player interactions with professionalism, enhancing customer experience and satisfaction.
- Monitored game progress, maintaining accurate chip counts and payouts.
- Assisted in training new dealers on game procedures and operational standards.
Owner/Operator
Vancleave Party Rentals
Vancleave, MS
01.2009 - 02.2023
- Managed logistics for event setups and takedowns, ensuring timely execution and client satisfaction.
- Developed and maintained inventory management system to streamline rental tracking and reduce waste.
- Trained and mentored staff on equipment handling, safety protocols, and customer service best practices.
- Implemented marketing strategies to increase brand awareness and attract new clientele through social media platforms.
Front Desk Concierge
Marriot Orlando World Center
Orlando, FL
03.1986 - 07.1988
- Managed guest check-in and check-out processes to ensure smooth arrivals and departures.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated transportation arrangements for guests, enhancing overall visitor experience.
- Maintained accurate records of reservations and special requests using property management systems.
Education
No Degree - Casino And Resort Management
Tulane University ,
Biloxi, MS05.2003
Skills
- Team player attitude
- Conflict resolution
- Transportation coordination
- Exceptional communication
- Guest relations
- Listening skills
- Front desk management
- Problem-solving skills
Timeline
Food Vendor
Burger Bar Crave
03.2026 - Current
Card Dealer
Boomtown Casino Biloxi
03.2025 - 01.2026
Owner/Operator
Vancleave Party Rentals
01.2009 - 02.2023
Front Desk Concierge
Marriot Orlando World Center
03.1986 - 07.1988
No Degree - Casino And Resort Management
Tulane University ,