Tessa Pazour
Stewart Ranch
Kingman,AZ
1
Certification
24
years of professional experience
Organized Receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Work History
Ranch Hand
11 Years 4 Months- Managed educational documentation for two high school students in a home setting.
- Observed animal health and communicated concerns to ranch management.
- Facilitated livestock transport between locations using suitable trailers.
- Adhered to safety protocols consistently while operating on the ranch.
- Executed routine agricultural tasks including grass cutting, fence mending, and stall upkeep.
- Provided nourishment and hydration to livestock, supporting overall health.
- Participated in livestock breeding processes, including calving and lambing.
Receptionist/Scheduler
7 Years 4 Months- Scheduled appointments for a Veterans Administration Clinic, assisted patients and medical staff with telemedicine appointments, entered medical data in the computer system for billing purposes, assisted patients with prescriptions, answered multiple line phones, assisted staff with faxing, copies, and emails, and ordered office supplies.
- Veterans Administration Clinic
- Managed front desk operations and greeted patients warmly at Linn Medical Clinic.
- Scheduled appointments efficiently using clinic's electronic health record system.
- Answered multi-line phone system, directing calls to appropriate staff members.
- Maintained patient confidentiality and handled sensitive information securely.
- Coordinated with medical staff to ensure smooth patient flow and communication.
- Prepared patient files and documentation for upcoming appointments daily.
- Provided excellent customer service, addressing patient inquiries and concerns promptly.
- Assisted with special projects assigned by management when required.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated and maintained databases with current information.
Customer Service/Teller
1 Year 5 Months- Conducted daily transactions with customers face-to-face, responsible for controlling amounts of money at the beginning and end of days, reviewed and proofed loans and payment withdrawals, processed night deposits and mail.
- Processed customer transactions efficiently and accurately.
- Maintained cash drawer and balanced transactions daily.
- Adhered to security protocols during cash handling procedures.
- Actively participated in team meetings to discuss best practices for achieving excellent customer service results.
Receptionist
10 Months- Transferred within the clinic. Greeted patients, received all insurance information, and directed them to the location needed, such as lab, x-ray, or physician.
- Answered phones, transferred calls to physicians on the computer and hard copy, entered data, and refiled when completed.
- Greeted patients and visitors with a friendly demeanor.
- Answered multi-line phone system and directed calls to appropriate staff.
- Managed appointment scheduling and patient intake processes efficiently.
- Maintained organized patient records and updated information as needed.
- Coordinated communication between healthcare providers and patients effectively.
- Ensured the cleanliness and organization of waiting areas for patient comfort.
- Handled confidential medical information in compliance with privacy regulations.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Medical Records Assistant
8 Months- Locate charts for physicians on computer and hard copy, entered data and filed when complete, and directed phone calls.
- Organized and maintained patient medical records for efficient retrieval and review.
- Processed medical record requests from patients and healthcare providers promptly.
- Ensured compliance with HIPAA regulations in handling sensitive patient information.
- Updated electronic health records with accurate patient information and documentation.
- Collaborated with healthcare teams to facilitate seamless information exchange.
- Recorded and filed patient data and medical records.
- Responded to requests from insurance companies for additional information related to claims processing.
- Scanned incoming documentation.
- Purged outdated files.
- Pulled patient charts for upcoming appointments.
Equine Assistant
2 Years- Responsible for the care of large equine animals, including feeding, grooming, and exercising 7 days a week.
- Assisted in showing horses in cutting and barrel racing.
- Communicated effectively with clients regarding horse care and training updates.
- Maintained the cleanliness and organization of the training facility and equipment areas.
- Supported trainers by preparing horses for lessons and events as needed.
Education
Diploma - Swedish Massage
High School Diploma
Skills
Promote and maintain good client relations in person and over the phone
Operate Computer
Printer
Scanner
Copier
Fax & Cash Register
Conduct financial transactions
Work well with others or independently
Learn new skills quickly and easily
Time management
Appointment scheduling
Telephone etiquette
Multi-line phone operation
Attention to detail
Certification
Equine Sports Massage Certificate
Timeline
Ranch Hand
Stewart Ranch
05.2015 - CurrentRead More
Receptionist/Scheduler
Linn Medical Clinic
01.2008 - 05.2015Read More
Customer Service/Teller
Bankwest Inc
08.2006 - 01.2008Read More
Receptionist
Medical Associates Healthcare Clinic
10.2005 - 08.2006Read More
Medical Records Assistant
Medical Associates Healthcare
02.2005 - 10.2005Read More
Equine Assistant
Kyle Krause Equine Training & Shoeing
01.2003 - 01.2005Read More
Home School
High School Diploma
Read More
School of Massage Theory and Practice
Diploma from Swedish Massage
Read More