Tessa Petit

Delivered new features for a flagship software suite that boosted yearly.

• Supervised sales, marketing, and 10+ other cross-functional teams to develop strategies that improved retention rates by 71%.
• Overhauled the company's Standard Operating Procedure (SOP), which improved product quality and reduced 30% of overhead costs.
• Developed marketing strategies to strengthen brand recognition.
• Supported customer experience–focused product areas across Spirits digital platforms,including the mobile app, kiosks, and airport digital touchpoints.

• Ensured passenger safety by conducting pre-flight safety briefings and checks.
• Assisted passengers with boarding and deplaning in a timely manner.
• Managed in-flight service by distributing food and beverages to passengers.
• Monitored cabin conditions to ensure compliance with safety regulations.

• Assisted in the development of product roadmaps and feature prioritization strategies.
• Conducted market research to identify customer needs and industry trends.
• Collaborated with a 30-person group to develop and implement products for a Fortune 500 company.
• Managed product documentation, ensuring clarity and accessibility for stakeholders.
• Analyzed competitor products to inform strategic decision-making and enhance offerings.

• Assisted over 40 clients daily with their needs and concerns via phone, email, and web chat.
• Consulted clients on lifestyle choices and personalized service experiences.
• Developed customized wellness plans based on individual client needs.
• Conducted research and gathered data related to health, wellness, and nutrition trends.