Summary
Overview
Work History
Education
Skills
Timeline
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Tessa Pietrzak

Marlborough,NH

Summary

Dynamic and results-oriented professional with extensive experience in customer service and claims handling, notably at UnitedHealth. Excelled in engaging customers, enhancing satisfaction, and managing high-volume insurance claims with precision. Demonstrated exceptional multitasking and active listening skills, alongside advanced computer proficiency, contributing to a track record of consistently exceeding performance targets.

Overview

11
11
years of professional experience

Work History

Server

Granita Enoteca
09.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provide fine-dining, European experience to each guest.


Bartender and Server

Frogg Brewing
09.2020 - 10.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Medical Claims Representative

UnitedHealth
04.2021 - 09.2023
  • Handled complex claim issues, effectively communicating with patients, providers, and insurance companies to ensure resolution.
  • Evaluated medical claims for accuracy and completeness and researched missing data.
  • Enhanced accuracy of processed claims with meticulous attention to detail and knowledge of coding systems.
  • Managed high-volume claim submissions, consistently meeting deadlines and maintaining a high level of accuracy.

Cocktail Server and Head Trainer

T-Bones
08.2013 - 09.2020
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Boosted beverage sales through strategic upselling techniques and promoting daily specials.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Elevated customer satisfaction by promptly addressing any concerns or special requests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Trained all new hires using rigorous curriculum.

Education

Bachelor of Science - Healthcare Administration

Southern New Hampshire University
Manchester, NH
06-2026

Skills

  • Exceptional customer service
  • Guest engagement
  • Medical terminology knowledge
  • Multi-line phone systems
  • Professionalism and discretion
  • Data entry
  • Microsoft Suite

Timeline

Server

Granita Enoteca
09.2024 - Current

Medical Claims Representative

UnitedHealth
04.2021 - 09.2023

Bartender and Server

Frogg Brewing
09.2020 - 10.2024

Cocktail Server and Head Trainer

T-Bones
08.2013 - 09.2020

Bachelor of Science - Healthcare Administration

Southern New Hampshire University

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Tessa Pietrzak