Tessa Potter

Odessa,TX

Summary

Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.

Overview

years of professional experience

Work History

Conceirge

Sewell Ford Lincoln

Odessa, TX

03.2026 - Current

Greeted Sewell Ford Lincoln guests and directed them to sales and service teams.
Answered incoming calls and transferred customers to appropriate dealership departments.
Communicated customer concerns to service advisors and sales staff.

Service Manager

Odessa Country Club

Odessa, TX

04.2022 - 01.2026

Managed dining room, bar, and banquet service standards at Odessa Country Club
Scheduled front-of-house staff for club events and daily operations
Trained servers and hosts on club procedures and guest service
Collaborated with kitchen staff on banquet timing and service flow

Chiropractic Assistant

New Life Wellness Center

Pampa, Texas

01.2022 - 04.2022

Assisted chiropractor during adjustments, therapies, and therapy setup.
Prepared treatment rooms and sanitized chiropractic equipment between visits.
Supported patient intake and scheduling at wellness center front desk.

Waitress

Lampliter

Pampa, Texas

09.2018 - 03.2020

Delivered entrées and beverages promptly from kitchen to dining tables.
Coordinated with kitchen staff to manage timely service and order changes.
Took food and drink orders with accurate attention to guest requests.

Education

High School Diploma -

Pampa High School

Pampa, TX

05-2020

Skills

Guest reception
Service coordination
Customer service

Conflict resolution
Team coordination
Attention to detail

Timeline