Summary
Overview
Work History
Education
Skills
Timeline
Tessa Ray

Tessa Ray

Leander,TX

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with Number years of experience and success in working within fast-paced Type pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.

Overview

4
4
years of professional experience

Work History

Pharmacy Technician

Walmart
12.2021 - 05.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.

Receptionist

Parmer Lane Pet Hospital
10.2020 - 04.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Entered data from pet records and office visits into computer system.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Answered owner animal health questions and advised on best care practices.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Completed patient referrals to other medical specialists.
  • Supported office staff and operational requirements with administrative tasks.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Online Personal Shopper

Walmart
10.2019 - 10.2021
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Tracked substitutions and informed customers of changes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Education

Pharmacy Technician

Everest Technical , Everett, WA
06.2005

Diploma -

Everett High School, Everett, WA
06.1997

Skills

  • Payment Processing
  • Secure Storage of Medications
  • Electronic Patient Medical Record
  • HIPAA
  • Cash Register Operation
  • Retail Sales
  • Office Cleaning
  • Dispensing Procedures
  • Advanced Math Skills
  • Medication Therapy Management
  • Updating Medication Histories
  • Patient Medical Histories
  • Ordering and Stocking Medications
  • Insurance Verification
  • Drug Storage Procedures
  • Fill Orders
  • Active Listening
  • Serve Customers
  • Supporting Pharmacy Operations
  • Assisting Pharmacists
  • Customer Satisfaction
  • Resolving Customer Issues

Timeline

Pharmacy Technician - Walmart
12.2021 - 05.2023
Receptionist - Parmer Lane Pet Hospital
10.2020 - 04.2021
Online Personal Shopper - Walmart
10.2019 - 10.2021
Everest Technical - , Pharmacy Technician
Everett High School - Diploma,

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Tessa Ray