Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Tessa Reetz

Stromsburg,NE

Summary

Highly motivated and results-oriented customer service professional with 15 years of experience, including 7 years in management. Proven ability to enhance customer satisfaction, lead and develop high-performing teams, and drive operational excellence through improved processes and impactful visual merchandising.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Security First Bank
04.2021 - 08.2024
  • Serve customers by managing documents, information, and financial transactions in an organized, efficient, and secure manner
  • Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities
  • Meet and exceed bank service standards, greeting and acknowledging each customer to make them feel welcome, while complying with bank procedures and security protocols
  • Work with other tellers as a team to complete daily tasks while demonstrating respect and professionalism, being prompt, and supporting management as needed
  • Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts
  • Reconcile cash drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency to head teller
  • Track, record, report, and store transactional information and special requests
  • Provide a high level of customer service, offering answers and assistance with a smile

Sales Manager

Stanton Optical
11.2020 - 04.2021
  • Opened and closed the store independently as needed and prepared the nightly bank deposit for the manager.
  • Listened to customers' needs and desires to identify and recommend optimal products.
  • Assisted patients in filling out check-in and payment paperwork.
  • Identified, hired, and trained highly qualified staff by teaching best practices, procedures, and sales strategies.
  • Raised performance in sales, management, and operations by identifying and targeting areas needing improvement.
  • Improved customer satisfaction by providing personalized optical solutions and product recommendations.
  • Handled administrative tasks such as appointment scheduling and updating patient records accurately to streamline office operations.
  • Coordinated closely with lab technicians to guarantee timely delivery of custom orders while maintaining quality control standards.

Department Manager

Von Maur
03.2014 - 11.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Built and maintained effective relationships with upper management to drive team success toward common sales, service, and operational goals
  • Observes, assists, and motivates department associates to provide excellent customer service daily
  • Trains sales associates in sale techniques, product knowledge, and store policies
  • Evaluate sales associates performance and conducts performance reviews, fairly and timely
  • Energized and motivated in performing sales floor activities including merchandising and selling
  • Assisted customers with setting appointments, shipping, and order requests, and arranging merchandise pick-up at other locations

Sales Associate

Wal-Mart
12.2011 - 03.2014
  • Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions
  • Assisted customers by finding needed items and checking inventory for items at other locations
  • Recommended merchandise to customers based on needs and preferences
  • Educated customers on product and service offerings
  • Stocked shelves and supplies
  • Organized displays to focus customer attention on specific items
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized, and current

Education

High School Diploma -

Cross County High School
Stromsburg, Nebraska
05.2009

Skills

  • Business Development
  • Creative Merchandising
  • Telephone Etiquette
  • Recruiting and Hiring
  • Excellent Written and Oral Communication
  • Team Leadership
  • Product and Service Sales
  • Money Handling Abilities
  • Scheduling
  • Organizational Skills
  • Basic Math and Computer Skills
  • Multitasking Ability

Reference

Trevor Eichenburger

Head Teller at Security First Bank

(402)806-0823

Austin Mieck

Head Teller at Security First Bank

(402)416-0333

Paula Wavada

Vice President Assistant at Security First Bank

(402)202-9156

Timeline

Customer Service Representative

Security First Bank
04.2021 - 08.2024

Sales Manager

Stanton Optical
11.2020 - 04.2021

Department Manager

Von Maur
03.2014 - 11.2020

Sales Associate

Wal-Mart
12.2011 - 03.2014

High School Diploma -

Cross County High School
Tessa Reetz