Tessa Reetz
Stromsburg,NE
Summary
Highly motivated and results-oriented customer service professional with 15 years of experience, including 7 years in management. Proven ability to enhance customer satisfaction, lead and develop high-performing teams, and drive operational excellence through improved processes and impactful visual merchandising.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Security First Bank
04.2021 - 08.2024
- Serve customers by managing documents, information, and financial transactions in an organized, efficient, and secure manner
- Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities
- Meet and exceed bank service standards, greeting and acknowledging each customer to make them feel welcome, while complying with bank procedures and security protocols
- Work with other tellers as a team to complete daily tasks while demonstrating respect and professionalism, being prompt, and supporting management as needed
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts
- Reconcile cash drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency to head teller
- Track, record, report, and store transactional information and special requests
- Provide a high level of customer service, offering answers and assistance with a smile
Sales Manager
Stanton Optical
11.2020 - 04.2021
- Opened and closed the store independently as needed and prepared the nightly bank deposit for the manager.
- Listened to customers' needs and desires to identify and recommend optimal products.
- Assisted patients in filling out check-in and payment paperwork.
- Identified, hired, and trained highly qualified staff by teaching best practices, procedures, and sales strategies.
- Raised performance in sales, management, and operations by identifying and targeting areas needing improvement.
- Improved customer satisfaction by providing personalized optical solutions and product recommendations.
- Handled administrative tasks such as appointment scheduling and updating patient records accurately to streamline office operations.
- Coordinated closely with lab technicians to guarantee timely delivery of custom orders while maintaining quality control standards.
Department Manager
Von Maur
03.2014 - 11.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Built and maintained effective relationships with upper management to drive team success toward common sales, service, and operational goals
- Observes, assists, and motivates department associates to provide excellent customer service daily
- Trains sales associates in sale techniques, product knowledge, and store policies
- Evaluate sales associates performance and conducts performance reviews, fairly and timely
- Energized and motivated in performing sales floor activities including merchandising and selling
- Assisted customers with setting appointments, shipping, and order requests, and arranging merchandise pick-up at other locations
Sales Associate
Wal-Mart
12.2011 - 03.2014
- Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions
- Assisted customers by finding needed items and checking inventory for items at other locations
- Recommended merchandise to customers based on needs and preferences
- Educated customers on product and service offerings
- Stocked shelves and supplies
- Organized displays to focus customer attention on specific items
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized, and current
Education
High School Diploma -
Cross County High School
Stromsburg, Nebraska05.2009
Skills
- Business Development
- Creative Merchandising
- Telephone Etiquette
- Recruiting and Hiring
- Excellent Written and Oral Communication
- Team Leadership
- Product and Service Sales
- Money Handling Abilities
- Scheduling
- Organizational Skills
- Basic Math and Computer Skills
- Multitasking Ability
Reference
Trevor Eichenburger
Head Teller at Security First Bank
(402)806-0823
Austin Mieck
Head Teller at Security First Bank
(402)416-0333
Paula Wavada
Vice President Assistant at Security First Bank
(402)202-9156
Timeline
Customer Service Representative
Security First Bank
04.2021 - 08.2024
Sales Manager
Stanton Optical
11.2020 - 04.2021
Department Manager
Von Maur
03.2014 - 11.2020
Sales Associate
Wal-Mart
12.2011 - 03.2014
High School Diploma -
Cross County High School
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