Tessa Reetz
Stromsburg,NE
Summary
Highly motivated and results-oriented customer service professional with 15 years of experience, including 7 years in management. Proven ability to enhance customer satisfaction, lead and develop high-performing teams, and drive operational excellence through improved processes and impactful visual merchandising.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Security First Bank
Lincoln, NE
04.2021 - 08.2024
- Serve customers by managing documents, information, and financial transactions in an organized, efficient, and secure manner
- Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities
- Meet and exceed bank service standards, greeting and acknowledging each customer to make them feel welcome, while complying with bank procedures and security protocols
- Work with other tellers as a team to complete daily tasks while demonstrating respect and professionalism, being prompt, and supporting management as needed
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts
- Reconcile cash drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency to head teller
- Track, record, report, and store transactional information and special requests
- Provide a high level of customer service, offering answers and assistance with a smile
Sales Manager
Stanton Optical
Lincoln, NE
11.2020 - 04.2021
- Opened and closed the store independently as needed and prepared the nightly bank deposit for the manager.
- Listened to customers' needs and desires to identify and recommend optimal products.
- Assisted patients in filling out check-in and payment paperwork.
- Identified, hired, and trained highly qualified staff by teaching best practices, procedures, and sales strategies.
- Raised performance in sales, management, and operations by identifying and targeting areas needing improvement.
- Improved customer satisfaction by providing personalized optical solutions and product recommendations.
- Handled administrative tasks such as appointment scheduling and updating patient records accurately to streamline office operations.
- Coordinated closely with lab technicians to guarantee timely delivery of custom orders while maintaining quality control standards.
Department Manager
Von Maur
Lincoln, NE
03.2014 - 11.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Built and maintained effective relationships with upper management to drive team success toward common sales, service, and operational goals
- Observes, assists, and motivates department associates to provide excellent customer service daily
- Trains sales associates in sale techniques, product knowledge, and store policies
- Evaluate sales associates performance and conducts performance reviews, fairly and timely
- Energized and motivated in performing sales floor activities including merchandising and selling
- Assisted customers with setting appointments, shipping, and order requests, and arranging merchandise pick-up at other locations
Sales Associate
Wal-Mart
Lincoln, NE
12.2011 - 03.2014
- Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions
- Assisted customers by finding needed items and checking inventory for items at other locations
- Recommended merchandise to customers based on needs and preferences
- Educated customers on product and service offerings
- Stocked shelves and supplies
- Organized displays to focus customer attention on specific items
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized, and current
Education
High School Diploma -
Cross County High School
Stromsburg, Nebraska05.2009
Skills
- Business Development
- Creative Merchandising
- Telephone Etiquette
- Recruiting and Hiring
- Excellent Written and Oral Communication
- Team Leadership
- Product and Service Sales
- Money Handling Abilities
- Scheduling
- Organizational Skills
- Basic Math and Computer Skills
- Multitasking Ability
Reference
Trevor Eichenburger
Head Teller at Security First Bank
(402)806-0823
Austin Mieck
Head Teller at Security First Bank
(402)416-0333
Paula Wavada
Vice President Assistant at Security First Bank
(402)202-9156
Timeline
Customer Service Representative
Security First Bank
04.2021 - 08.2024
Sales Manager
Stanton Optical
11.2020 - 04.2021
Department Manager
Von Maur
03.2014 - 11.2020
Sales Associate
Wal-Mart
12.2011 - 03.2014
High School Diploma -
Cross County High School