Tessa Reyna
Highland Park,NJ
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
TD Bank
New Brunswick, NJ
06.2025 - 01.2026
- Supervised daily branch operations and ensured compliance with policies.
- Assisted in training new employees on service standards and procedures.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
Personal Banker
Valley Bank
North Brunswick, New Jersey
03.2025 - 06.2025
- Assisted clients with account openings and financial product inquiries.
- Conducted transactions, including deposits, withdrawals, and loan payments.
- Maintained compliance with banking regulations and internal policies effectively.
- Followed operational standards, promoting security, risk management and compliance.
Fraud Prevention Team Lead
Popular Bank
San Juan, Puerto Rico
11.2022 - 02.2025
- Analyzed and monitored customer accounts for suspicious or fraudulent activity.
- Assisted in developing policies, procedures, and protocols to prevent fraud, and protect company assets.
- Reviewed financial documents for discrepancies or irregularities related to fraudulent activities.
- Analyzed data from multiple sources, such as credit card companies, banks, and payment processors, for suspicious activity.
Branch Sales & Service Representative
PNC Bank
Princeton, New Jersey
03.2021 - 10.2022
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Cashed customer checks, verified identification, and checked account balances in accordance with bank policy.
- Researched and resolved customer issues on personal savings, checking, and lines of credit accounts.
- Identified customer financial needs, goals, and objectives, and offered appropriate financial products to suit their needs.
Shift Lead
Walgreens
Princeton, New Jersey
07.2020 - 02.2021
- Managed cash positions and made bank deposits.
- Handled customer complaints, questions and inquiries.
- Counted out cash drawers at end of each shift and logged profits into system.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Education
Bachelor of Science - Finance
National University College
San Juan, PRBachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York City, New YorkSkills
- Customer service
- Risk management
- Financial analysis
- Fraud investigation
- Team management
- Conflict resolution
- Regulatory compliance
- Spanish (Bilingual)
Certification
Notary Public Commission, State of New Jersey, 2027.
Timeline
Assistant Branch Manager
TD Bank
06.2025 - 01.2026
Personal Banker
Valley Bank
03.2025 - 06.2025
Fraud Prevention Team Lead
Popular Bank
11.2022 - 02.2025
Branch Sales & Service Representative
PNC Bank
03.2021 - 10.2022
Shift Lead
Walgreens
07.2020 - 02.2021
Bachelor of Science - Finance
National University College
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York