Tessa Rodriguez
Tahlequah,OK
Summary
A reliable team player committed to continuous improvement and excellence in all tasks.
As retail associate, i have became highly organized and efficient in managing stockrooms and ensuring timely shelf restocking. Proven ability to work collaboratively and adapt to changing needs. Reliable team member with strong focus on achieving results and maintaining high standards.
Effective at working in fast-paced environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.
Overview
7
7
years of professional experience
Work History
Overnight Stocker
Wal-Mart Supercenter
02.2023 - 07.2024
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Kept work areas neat, clean and free from debris.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Pawnbroker
EZ Pawn
10.2022 - 12.2022
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Handled cash management duties effectively maintaining accuracy in daily reconciliations deposit preparations.
- Streamlined store operations by implementing organizational systems for inventory management, improving efficiency and reducing item retrieval time.
- Organized store shelves to display most attractive inventory.
Sales Floor Associate Cashier
Walmart
03.2021 - 07.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Resolved customer complaints professionally, resulting in increased loyalty and repeat business.
Customer Service Representative
C3 Customer Contact Channels
05.2019 - 07.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Certified Nursing Assistant
Hastings Hospital
05.2017 - 07.2017
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
Certificate - Dental Assistant
Indian Capital Technology Center
Tahlequah, OK09-2024
High School Diploma -
Sequoyah High School
Tahlequah, OK05-2017
Certificate - Certified Nursing Assistant/ Home Health Aide
Indian Capital Technology Center
Tahlequah, OK05-2017
Skills
- Pallet Jack Operation
- Product restocking
- Customer Service
- Problem-solving abilities
- Payment Processing
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Equipment Sterilization
- HIPAA Compliance Understanding
- Impression Taking Skills
- Teeth Cleaning Assistance
- Office Administration Duties
- Continuing Education Commitment
- Chair-side support
- Exam room setups
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Overnight Stocker
Wal-Mart Supercenter
02.2023 - 07.2024
Pawnbroker
EZ Pawn
10.2022 - 12.2022
Sales Floor Associate Cashier
Walmart
03.2021 - 07.2021
Customer Service Representative
C3 Customer Contact Channels
05.2019 - 07.2019
Certified Nursing Assistant
Hastings Hospital
05.2017 - 07.2017
Certificate - Dental Assistant
Indian Capital Technology Center
High School Diploma -
Sequoyah High School
Certificate - Certified Nursing Assistant/ Home Health Aide
Indian Capital Technology Center
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