Tessa Roland
Havana,FL
Summary
Data-driven Analyst offering comprehensive experience with multiple CRM systems and working knowledge of HRIS Systems. Skilled trainer, planner, and problem-solver with a 3-year career in fin-tech and 3-year career in staffing tech solutions. Known for being results-driven and having a great work ethic.
Overview
9
9
years of professional experience
Work History
Loan Originator
SoFi Bank
Jacksonville, FL
06.2023 - Current
- Provided guidance on loan qualification criteria to potential borrowers.
- Assisted applicants through the loan process from application to closing.
- Maintained current knowledge of federal regulations regarding lending practices.
Originations Specialist
SoFi, Inc.
Jacksonville, FL
01.2022 - 06.2023
- Handled new member sign-ups, including sensitive information.
- Resolved technical issues and user errors.
- Provided detailed information to members regarding the loan application, funding, and repayment processes.
- Provided on-the-job training to colleagues with insufficient net promoter scores (NPS).
Head of Marketing
CJ Tile & Painting LLC
Jacksonville, FL
06.2021 - 01.2022
- Designed and distributed marketing content for social media and mail campaigns.
- Managed scheduling for estimates and job completion.
- Handled record keeping for job related expenses.
Operations Project Manager
Modis, Inc.
Jacksonville, FL
09.2020 - 06.2021
- Piloted and implemented four new technology tools aimed to increase the efficiency of the business
- Coordinated with cross-functional teams to develop strategies for the successful launch of operations projects.
- Drafted comprehensive documentation such as process flows, user guides, training materials.
Operations Coordinator
Modis, Inc.
08.2017 - 09.2020
- Generated reports detailing performance metrics and progress against goals.
- Analyzed data to identify areas of improvement within the business.
- Conducted training sessions for new employees on operational procedures.
Sales Associate
Kay Jewelers
Pooler, GA
08.2015 - 08.2017
- Maintained up-to-date knowledge of store merchandise and policies.
- Conducted inventories on a regular basis to track stock levels.
- Originally, a part-time sales associate assisting guests with jewelry selection, education, maintenance, and purchase. Transitioned to third-key holder position, which was responsible for opening and closing the store, training part-time sales associates, and handling cash drops.
Education
MBA - Business Intelligence & Analytics Mgmt
DeVry University
09.2019
BBA - Human Resource Management
Georgia Southern University
05.2016
Skills
- Report Building/Performance Tracking
- Scheduling & Planning
- Administrative Management
- Develop & Present Training Material
- Lean Six Sigma Yellow Belt (2019)
- Customer Service
- Inventory Control
- Teamwork and Collaboration
Timeline
Loan Originator
SoFi Bank
06.2023 - Current
Originations Specialist
SoFi, Inc.
01.2022 - 06.2023
Head of Marketing
CJ Tile & Painting LLC
06.2021 - 01.2022
Operations Project Manager
Modis, Inc.
09.2020 - 06.2021
Operations Coordinator
Modis, Inc.
08.2017 - 09.2020
Sales Associate
Kay Jewelers
08.2015 - 08.2017
MBA - Business Intelligence & Analytics Mgmt
DeVry University
BBA - Human Resource Management
Georgia Southern University
Similar Profiles
Yanet ChavezYanet Chavez
Member Service Representative at SoFi BankMember Service Representative at SoFi Bank
Marcos HernandezMarcos Hernandez
Mortgage Loan Originator at SoFi BankMortgage Loan Originator at SoFi Bank
Christina ChristensenChristina Christensen
Senior Collections Specialist at SoFi BankSenior Collections Specialist at SoFi Bank