Tessa Corrie

Opened and closed the Alameda location regularly. Liaison between hands-off owners residing in Sebastopol to staff, massage therapists, and clients about promotions, new product launches, and operational improvements. Responsible for the atmosphere, presentation, and efficiency of both the storefront (skincare line) and Spa (services). This included instances of simultaneously booking clients for various services over the phone, giving customers personalized skincare regiments in person, and checking in and looking after clientele for their appointments (providing them locker spaces, warm robes, and fortified water). Assisted with hiring, training, and mentoring retail associates and independent massage therapists. Streamlined internal systems: creating training tools and manuals for new staff for optimum performance and customer satisfaction. Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Created product displays, maintained proper product levels and inventory controls for merchandise, and organized the backroom to facilitate effective ordering and stock rotation for natural products.

Hired as the face of public relations for Bay Area Children's Theater and responsible for streamlining and optimizing the patron experience during its multi-million dollar growth period. Single-hardheadedly grew the department from 1 to 70 Front of House representatives across Berkeley, San Francisco, Sunnyvale, Oakland and Alameda venues which served over 125,000 guests annually. Hired, trained, onboarded, and managed Front of House and dozens of Ushers/Volunteers each season. Created a workforce per venue with specific titles, job tracks, and expectations. Weekly, oversaw Front of House staffing per location, inventory needs, and cash flow while managing the owned Berkeley property and its rental and maintenance needs. Created the structural foundation for the Front of House Department by building inventory spaces, developing manuals, training programs, and creating transportable kits for all rental properties. Responsible for the monthly product of multi-department collaboration in creating show-specific atmospheres and activities for patron fulfillment across venues. Analyzed attendance data and conducted meetings regularly with the Managing Director and Marketing Department on how to improve company visibility and audience traction.

PlayGround is a national theater organization with a casting department of 3 individuals (An artistic director and two associates). Co-curated casting role and department while individually and collaboratively managing over 200 projects across SF, LA, Chicago, and New York. Held auditions nationally throughout the year to build and diversify communities for newest company branches (Chicago and New York). Kept up-to-date on industry trends and target audience objectives nationally to guide the decision-making process during casting sessions. Examined hundreds of scripts to understand the storyline and casting needs. Created and organized audition materials. Engaged in sourcing and networking to find candidates that met casting specifics. Collaborated with a multidisciplinary team of playwrights, directors, and producers to determine casting needs and role requirements per project. Prioritized numerous activities by continually updating multiple databases, and corresponding with contacts via phone, email, and social media platforms. Delivered casting options, understudies, and emergency fill-ins with efficiency and care. Acted as our Bay Area talent scout, attending numerous performances, while keeping informed of actor affiliations across multiple regional and independent theaters.

PlayGround is a national theater organization with a casting department of 3 individuals (An artistic director and two associates). Accepted the role of casting associate for the first two years of the department's creation and co-curated the role while individually and collaboratively casting over 200 projects across SF, LA, Chicago, and New York. Held auditions nationally throughout the year to build our communities in our newest branches (Chicago and New York) and diversify our talent base. Kept up-to-date on industry trends and target audience objectives to guide the decision-making process during casting sessions. Examined hundreds of scripts to understand the storyline and casting needs. Created and organized audition materials such as sides. Engaged in sourcing and networking to find candidates that met casting specifics. Collaborated with a multidisciplinary team of playwrights, directors, and the artistic director to determine casting needs and role requirements per project. Prioritized numerous activities by continually updating multiple casting databases, and corresponding with contacts via phone, email, and social media platforms. Delivered casting options, understudies, and emergency fill-ins with efficiency and care. Acted as our Bay Area talent scout, attending numerous performances, while keeping informed of actor affiliations across multiple regional and independent theaters.

Transformed rental and owned venue spaces on arrival for maximum guest satisfaction. Greeted hundreds of patrons and donors upon arrival. Assisted customers in choosing seats, and recommending options via seating maps. Updated accounts and subscriptions with ease and managed all user errors efficiently. Maintained inventory spreadsheets and attendance and donation data. Handled monetary exchange from box office ticketing, merchandise, and concession sales. Personalized assistance to large groups and families with urgent needs due to small children and grandparents accompanying them. Oversaw and accommodated patron requests like auditory, visual, and ADA-accessible seating arrangements with care. Identified issues quickly and provided solutions to customer concerns and grievances empathetically and efficiently for maximum audience traction. Effortlessly, transitioned to different roles within Front of House per shift to accommodate and assist the team. Maintained inventory spreadsheets and attendance and donation data. Handled monetary exchange from box office ticketing, merchandise, and concession sales.