Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tessa Saussele

Oxford

Summary

Enthusiastic and reliable aspiring Events Coordinator Assistant with a strong ability to multitask in fast-paced environments. Known for being friendly, adaptable, and a fast learner with a genuine interest in event planning and coordination. Eager to contribute strong organizational skills, attention to detail, and a team-focused mindset to support successful event execution and outstanding guest experiences.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Homegrown Brewing Company
03.2025 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.

Front Desk Receptionist

Divot Den Social
03.2025 - Current
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for a more efficient office workflow.

Chair Lift Operator

Pine Knob Ski Resort
11.2024 - 03.2025
  • Contributed to overall resort success by collaborating effectively with colleagues across various departments.
  • Assisted in special events and competitions held at the resort, ensuring smooth operations and guest satisfaction throughout these occasions.
  • Operated chair lifts safely and efficiently, adhering to established protocols and guidelines at all times.
  • Provided exceptional customer service, addressing guest inquiries and concerns promptly and professionally.
  • Coordinated with ski patrol to ensure guest safety during emergencies, providing swift assistance when needed.
  • Assisted in the training of new chair lift operators, leading to higher staff competency and performance.
  • Kept up-to-date on weather conditions and slope accessibility, ensuring accurate information was relayed to guests as needed.

Barista

Evergreens
03.2024 - 11.2024
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Chair Lift Operator

Pine Knob Ski Resort
11.2023 - 03.2024
  • Supported resort-wide sustainability initiatives by adhering to waste reduction practices at the chairlift area.
  • Educated visitors and guests on skiing, tubing, and lift safety procedures.
  • Ensured efficient ski resort operations by managing lift lines and organizing guests in a timely manner.
  • Increased guest safety awareness by proactively sharing important tips for proper chairlift use while waiting in line or boarding/deboarding the lift system.
  • Interpreted forecasted snow conditions to prepare for snow removal.
  • Verified the best possible conditions for ramps and corrals to facilitate safe, efficient loading and unloading of customers.

Education

High School Diploma -

Oxford High School
Oxford
05-2023

Associate of Arts -

Oakland Community College
Auburn Hills
04-2025

Bachelor of Arts - Public Relations And Advertising

Oakland University
Rochester, MI
05-2027

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning

Languages

American Sign Language
Limited Working

Timeline

Restaurant Hostess

Homegrown Brewing Company
03.2025 - Current

Front Desk Receptionist

Divot Den Social
03.2025 - Current

Chair Lift Operator

Pine Knob Ski Resort
11.2024 - 03.2025

Barista

Evergreens
03.2024 - 11.2024

Chair Lift Operator

Pine Knob Ski Resort
11.2023 - 03.2024

High School Diploma -

Oxford High School

Associate of Arts -

Oakland Community College

Bachelor of Arts - Public Relations And Advertising

Oakland University

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