Summary
Overview
Work History
Education
Skills
Timeline
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Tessa Schwinghammer

Saint Stephen,MN

Summary

Motivated and focused professional with 4+ years of experience working in the customer service and hospitality industry. With exceptional communication and problem-solving abilities, I aim to foster positive relationships and deliver outstanding service.

Overview

4
4
years of professional experience

Work History

Laboratory Assistant

St. Cloud Hospital
08.2023 - Current
  • Collaborated with other departments to establish cohesive laboratory operations.
  • Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
  • Processed patient specimens according to priority and documented results.
  • Obtained samples for testing following standard protocols.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Collected blood samples efficiently using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

Chiropractic Assistant

Optimal Chiropractic
08.2022 - 06.2023
  • Performed administrative functions which included managing calendars, scheduling patients, verifying insurance and collection of payments
  • Prepared treatment rooms for incoming patients, while adhering to all cleaning and safety protocols
  • Created and managed social media/marketing content on business pages.

Bay Host

Suite Shots
06.2022 - 09.2022
  • Provided instruction for Top Tracer system and safety guidelines, while overseeing gameplay and answering any questions
  • Assure excellent service is provided and all food and drink orders are correct
  • Completed all opening, closing, and cleaning duties to the trained standard.

Lead Technician

Biolife Plasma Services
11.2020 - 07.2022
  • Provided support to superiors with daily plans, section assignments, and break patterns
  • Aided in all areas of plasma testing, sampling, and shipping
  • Responded to alarms and ensured donor safety
  • Maintained a cleanly work environment and disposed of all biohazard material properly.
  • Monitored patients for reactions and verified sample quality.

Hostess/Server

Wild Bills Sports Saloon
08.2019 - 09.2020
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server/Bartender

Cragun’s Legacy
05.2020 - 08.2020
  • Helped to ensure the best dining experience possible to daily golf members as well as large golf groups
  • Served food and beverages promptly with focused attention to customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.


Education

No Degree -

Minnesota State University - Moorhead
Moorhead, MN

High School Diploma -

Holdingford Senior High School
Holdingford, MN.
06.2018

Skills

  • Specimen Processing and Handling
  • Documentation
  • Equipment Testing and Calibration
  • Computer proficiency
  • Conflict resolution
  • Customer service

Timeline

Laboratory Assistant

St. Cloud Hospital
08.2023 - Current

Chiropractic Assistant

Optimal Chiropractic
08.2022 - 06.2023

Bay Host

Suite Shots
06.2022 - 09.2022

Lead Technician

Biolife Plasma Services
11.2020 - 07.2022

Server/Bartender

Cragun’s Legacy
05.2020 - 08.2020

Hostess/Server

Wild Bills Sports Saloon
08.2019 - 09.2020

No Degree -

Minnesota State University - Moorhead

High School Diploma -

Holdingford Senior High School

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Tessa Schwinghammer