Tessa Scott
Allen,TX
Summary
Dynamic and results-driven professional with a proven track record at Starbucks, adept at fostering a welcoming atmosphere and enhancing customer satisfaction through exceptional service. Skilled in POS systems and cash handling, with a strong ability to thrive in high-pressure environments. Demonstrates outstanding teamwork and hospitality service expertise, significantly improving sales through personalized customer interactions.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
03.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Host
Nates Seafood
06.2017 - 08.2018
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma - Fine Arts
Allen High School
Allen Texas05.2023
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Adaptive and creative
- POS Systems
- Hospitality service expertise
Timeline
Barista
Starbucks
03.2024 - Current
Host
Nates Seafood
06.2017 - 08.2018
High School Diploma - Fine Arts
Allen High School