Tessa Sherwood
Summary
Proven Office Manager with a track record of enhancing customer satisfaction and streamlining operations at Doug Spotts Appliance. Excelled in office administration and customer relations, significantly improving service delivery. Skilled in data entry and organizational tasks, demonstrating exceptional multi-tasking abilities and clear communication. Achieved a notable increase in efficiency and customer service quality.
Overview
27
27
years of professional experience
Work History
Office Manager
Doug Spotts Appliance
02.2013 - Current
- Assisting customers with research of appliances to fit their needs. Issuing pricing quotes, processing orders and arranging delivery schedules.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Recorded all inventory into the companies POS
- Coordinate all deliveries, staffing, and service schedules to coincide with clients availability.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships.
- Training new sales associates.
Senior Order Entry Clerk
Springs Window Fashions
02.2001 - 02.2013
- Receive and enter orders for blinds into the company data system
- Audit newly hired personnel for data entry accuracy
- Customer Service Certified
Cashier
The Hello Shop (Hallmark)
01.2000 - 02.2001
- Responsible for opening and closing the store
- Responsible for depositing day receipts
- Assisted customers with purchases
- Stocked and maintained shelves
Head Cashier
Wilson's
09.1997 - 01.2000
- Responsible for opening and closing the store
- Responsible for depositing days receipts
- Oversaw cashier area and responsible for balancing registers
- Assisted customer with purchases
- Stocked and maintained shelves
Education
Associates Degree - Printing & Publishing
Pennsylvania College of Technology
Williamsport, PA12.2000
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
Timeline
Office Manager
Doug Spotts Appliance
02.2013 - Current
Senior Order Entry Clerk
Springs Window Fashions
02.2001 - 02.2013
Cashier
The Hello Shop (Hallmark)
01.2000 - 02.2001
Head Cashier
Wilson's
09.1997 - 01.2000
Associates Degree - Printing & Publishing
Pennsylvania College of Technology
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